jobs in W Generation

Kerja Sepenuh Masa Application Support Specialist, Gaji tinggi MYR 4,500 di W Generation Federal Territory - Maukerja

Application Support Specialist

W Generation

MYR3,500 - MYR4,500 Sebulan

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Jalan Burung Geruda Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

Position : Application Support Specialist

Salary : RM 3,500 – RM 4,500

Location : Morning Shift (Desa Aman Puri, Kepong) ; Night Shift (Imazium, Uptown Damansara)

Working Hours : Morning Shift (6.00am - 6.00pm) ; Night Shift (6.00pm - 6.00am)

Working Days : Follow a 4 days on, 4 days off work pattern, which includes weekends and public holiday as scheduled.

Job summary

Provide support and maintenance of software applications for customers to streamline their business operations.

Responsibility

  • Training will be provided for job knowledge transfer.
  • Required to assist with onsite / remote installation of systems especially to new clients to assist for project readiness (travelling to overseas may be required).
  • Take up Standby shifts according to the duty roster to support users remotely.
  • Perform onsite/remote training to clients and presentation to new and existing clients on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
  • Any ad hoc tasks assigned from time to time by management.

Requirement

  • Candidate with at least diploma in IT related field.
  • At least 1 year of working experiences in the related field.
  • Good command in written and spoken English.
  • Good in SQL command and networking tools.
  • Ability to multitask, fast learner and able to set priorities to complete work within deadlines.

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Application Question(s):

  • Are you comfortable to work shift rotation?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

Peringatan Penting

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