Kerja Sepenuh Masa Senior Engineer IT Applications, Gaji tinggi MYR 7,500 di CTI International (Malaysia) Johor - Maukerja

We are looking for a dedicated and detail-oriented ERP Senior Support Engineer to provide functional and technical support for our Epicor ERP system across all business lines. This engineer plays a critical role in resolving ERP-related issues, assisting with system enhancements, and serving as a liaison between end users and the IT ERP team. The ERP senior Support Engineer will report directly to the ERP IT Manager and collaborate with departments across manufacturing, finance, operations, and supply chain. The ideal candidate is eager to learn and absorb knowledge from our senior team members.

Duties and Responsibilities:

• Responsible for interactively working with business units/ work with users to design, create, develop, modify, and debug BAQ's (Business Activity Queries), dashboards, BPM's (Business Process Management), scheduled processes and reports, enhancements and customizations to Epicor and provide day-to-day support to users.
• Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Create documentation including instruction/ user manuals and other reference materials as required.
• Manage troubleshooting and identify solutions that support business process. Lead the implementation and management of system modifications, upgrades, and functional expansions to support evolving business needs.
• Lead and manage ERP-related projects from initiation through completion, ensuring alignment with business goals, timelines, and budget constraints.
• Coordinate with internal teams and external vendors as needed to ensure successful project delivery and system functionality.
• Ensure compliance with data and system security standards at both the system and user levels.
• Manage user/menu security and company/site/system maintenance/configuration settings in Epicor.
• Perform other related duties as assigned or requested

Education and/or Work Experience Requirements:

• Minimum of 5 years of hands-on experience working with ERP systems, preferably Epicor, along with strong proficiecny Microsoft SQL for data management, queries, and backend support.
• Experience in full application implementation lifecycle, including solution design, development, testing, and deployment.
• Expertise in Crystal Reports and SQL Server Reporting Services (SSRS), with a strong ability to design, develop, and optimize complex reports to support business intelligence and decision-making needs.
• Proficient in using the Data Migration Tool (DMT) or equivalent data import/export tools for efficient data loading within ERP environments.
• Good written and verbal communication skills / ability to discuss technical objectives to non-technical user community.
• Team player with good interpersonal/customer service skills and a positive attitude. Self-starter, ability to work with minimal direct supervision.
• Excellent critical thinking, problem solving and analytical skills with attention to detail.

Job Types: Permanent, Full-time

Pay: RM4,500.00 - RM7,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person