jobs in Aveta Global Marketing

Kerja Sepenuh Masa, Customer Service Executive di Aveta Global Marketing Selangor - Maukerja

Customer Service Executive

Aveta Global Marketing

Undisclosed

Sepenuh Masa

Klang, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Klang Selangor Malaysia

Penerangan Kerja

Kelayakan

  • Diploma or Bachelor's Degree in Business Adminstration , Customer Service or related field.
  • Minimum 1-2 Years of Experience in Customer Service , Digital Engagement or Complaint Management.
  • Candidate from Hospitality , Automotive or Contact Centre Industry is Preferred.
  • Excellent Communication Skills in Bahasa Malaysia and English ( Spoken & Written) 
  • Permanent Working Hours : 10:00 AM -7:00 PM (Alternate Working Sat & Sun ) Or 1:00 PM - 10:00 PM ( Alternate Working Sat & Sun)

Tanggungjawab

  • This role supports complaint and enquiries management,dealer coordination ,technical follow-up ,and digital community engagement.
  • The position also participates in a rotational weekend and after -hours duty roster
  • Handle customer enquiries ,feedback and complaints across omni-channels including email,phone ,soscial media and walk-ins
  • Monitor Facebook , Instagram, Tiktok and proactively respond to comments ,messages & complaints.
  • Manage urgent breakdown & escalation cases over the weekend and prepare operational ,VOC & simple soscial media reports.

Working Hours
10:00-7:00 PM

13:00 -22:00 PM

(Alternate Working Saturday & Sunday ) - Weekend Duty Allowance & Shift Allowance

Peringatan Penting

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