Kerja Sepenuh Masa, Head Distribution Compliance di Hong Leong Assurance Berhad Selangor - Maukerja

The Head, Distribution Compliance is responsible for fostering a strong compliance culture across all distribution channels, driving high standards of market conduct and Anti-Bribery and Corruption (ABC) oversight in line with the organization’s regulatory requirements and internal policies.

Functional (job responsibilities)

• Provide advice and guidance to distribution channels to ensure that they comply with the relevant regulatory requirements, for instances, Management of Customer Information, PDPA, Fair Treatment of Customers, Outsourcing, etc. Assist the Head of Legal on all matters related to the Legal Division as assigned from time to time;
• Oversee and ensure the smooth implementation of the Anti-Bribery and Corruption Policy System, Anti-Corruption Program, and Whistleblowing Policy and Procedures, specifically tailored for the distribution and sales network; Investigate reported MACC and WPP cases;
• Provide advice and review on product compliance;
• Attend and assist with handling and investigation of customer complaints; provide advice on compliance-related matters with regards to the agent’s conduct, as part of the Market Conduct and Fair Treatment of Financial Consumers (FTFC) initiatives of the company;
• Conduct field visits/mystery shopping on roadshows organized by agencies. Prepare field report and identify any incidents of non-compliance for reporting;
• Review, on periodic basis, the agency training materials, handbook, sales materials, advertisements etc;
• Assist with the preparation of monthly and quarterly compliance reports for EXCO meeting and Group Board Risk Management meeting respectively. Assume the role of secretary in the preparation and consolidation of presentation papers and recording minutes of meeting;
• Ensure that ad-hoc tasks are attended and completed without disrupting the daily operational flow of the department;
• Ensure compliance to policies, guidelines, and regulations;
• Perform other duties as delegated by the Management.

Managerial (team/group responsibilities)

• Leads the Distribution Compliance team, develops and transfers skills and knowledge to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback;
• Collaborate effectively with other departments and stakeholders.

Education/Qualification

• Bachelor’s degree in law (LLB), accounting, business administration and related experience;
• Professional certification in Compliance or Anti-Bribery management systems is preferred.

Experience/Requirements

• Minimum of 10 years of experience comprising external & internal audit and compliance relevant experience with the insurance industry with proven ability to build a high performing business;
• In-depth knowledge of Anti-Bribery and Corruption legislation, specifically the MACC Act 2009 (Section 17A) and its implications for corporate distribution;
• Prior exposure to Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) frameworks (e.g., BNM Policy Documents) is highly desirable to provide high-level technical depth to the compliance function;
• Strong familiarity with the LIAM Code of Ethics and Conduct for the Life Insurance Industry;
• Strategic and organizational agility, excellent execution track record, analytical, negotiation, communication, teamwork and influencing skills.