Kerja Sepenuh Masa, E-Commerce Business Manager (Luxury Fashion Brand) di Luxury Careers Pte Ltd - Maukerja

About the role

Drives e-commerce growth and digital platform optimization across Southeast Asia and Australia, enhancing client experience, brand visibility, and online performance. Partners with HQ, cross-functional teams, and external vendors to execute digital strategies and manage end-to-end projects supporting omnichannel growth.

Key Responsibilities:

E-commerce & Platform Performance

• Take ownership of day-to-day eCommerce trading activities, ensuring the platform is commercially optimized across product assortment, content, promotions, and functionality.
• Track business performance through key eCommerce metrics, including traffic, conversion, average order value, customer acquisition cost, and ROI, translating data into actionable opportunities.
• Drive continuous improvements across the digital storefront, identifying opportunities to enhance site usability, performance, and conversion.
• Partner closely with Merchandising on product launches, commercial activations, and priority product initiatives.
• Translate commercial objectives into merchandising plans and work with the Merchandising team to support buy strategy and product availability.
• Work closely with Supply Chain on stock planning and replenishment, providing recommended target inventory levels based on business needs.

Omnichannel & Commercial Development

• Develop initiatives that connect digital and physical retail touchpoints, creating a consistent and engaging client journey across channels.
• Work alongside Retail teams to unlock cross-channel sales opportunities and facilitate services such as online-to-store purchasing, store collection, and pickup.
• Coordinate with regional functions including Marketing, Sales, Operations, and IT, serving as the key connection point with HQ to drive consistent implementation of the digital strategy.
• Monitor developments across eCommerce, technology, consumer behaviour, and the competitive environment to identify new opportunities for online growth.

Digital Strategy & Brand Presence

• Translate HQ's eCommerce commercial direction into a clear local calendar of digital activities, campaigns, and key trading moments.
• Lead the development and execution of the regional eCommerce strategy, with a focus on expanding market reach, acquiring new customers, and improving conversion.
• Work in partnership with Digital Marketing to maximise the effectiveness of performance marketing initiatives across relevant channels.
• Ensure the digital storefront consistently reflects the brand and delivers a premium client journey, from product discovery and navigation through to purchase.
• Leverage customer feedback, behavioural data, and market insights to identify improvements and strengthen the overall online proposition.

Key Qualifications & Skills

• Minimum 7 years of solid eCommerce experience within a B2C environment; exposure to luxury retail and/or fashion would be an advantage.
• Strong commercial mindset, with proven ability to leverage business data and analytics to drive decisions and identify growth opportunities.
• Creative and adaptable, with the agility to navigate a fast-paced and constantly evolving business environment.
• Strong project management capabilities, with the ability to manage multiple priorities, timelines, and stakeholders effectively.
• Highly self-driven and results-focused, with the resilience to perform effectively under pressure and deliver against tight deadlines.
• Confident leader and influencer, with the ability to engage, inspire, and drive decision-making across diverse teams and seniority levels.
• Positive, energetic, and passionate about delivering high standards and achieving excellence.
• Excellent communication and interpersonal skills, with the ability to build strong partnerships across functions, markets, and global teams.

Registration No: R1875146

EA License No: 22C1376