Full Time Operations Executive (Order Management - Customer Operations) Jobs, in MAIOLIKA SG PTE LTD WP Kuala Lumpur - Maukerja

We are looking for a proactive and highly organised Operations Executive to own the end-to-end order fulfilment process for our B2B customers. You will be the operational point of contact for customers, suppliers and our warehouse, ensuring every order is delivered accurately and on time while providing an outstanding customer experience.

Key Responsibilities

Manage the end-to-end order fulfilment process for all B2B customers, from order receipt through to successful delivery.

• Process customer orders received via WhatsApp, email and phone.

• Prepare, amend and issue customer invoices, ensuring pricing, product codes and quantities are accurate.

• Be the primary operational contact for customers and respond promptly and professionally to enquiries.

• Provide order confirmations, delivery updates, product availability, lead times and ETAs.

• Handle order amendments, urgent requests and last-minute changes efficiently.

• Coordinate daily with the warehouse to ensure orders are picked, packed and dispatched on time.

• Liaise with suppliers to monitor product availability, incoming shipments and backorders.

• Proactively communicate delays or stock shortages and resolve issues before they impact customers.

• Reply to procurement enquiries regarding invoices, order confirmations, delivery schedules, ETAs and supporting documents.

• Maintain accurate records of customer orders, invoices and related documentation.

• Build strong relationships with chefs, procurement teams and restaurant managers.

• Collaborate with Sales, Finance and Warehouse teams to deliver an exceptional customer experience.

• Take ownership of every customer order, ensuring no task is left unresolved.

What We're Looking For

• Excellent written and spoken English.

• Professional communication skills via WhatsApp, email and phone.

• Highly organised, detail-oriented and proactive.

• Comfortable working independently in a fully remote environment.

• Reliable internet connection and suitable home office setup.

• Customer-first mindset with excellent problem-solving skills.