Attend to frontline matters and be responsible when dealings with the public
Attend to customers either by phone, face to face or electronic means
Handle and resolve customer complaints professionally
Keep records of customer interactions and transactions
Update and maintain proper database and information system accurately
Ascertain all relevant information received are accurate for proper registration
Perform thorough customer verification and validation
Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
Perform field work operations at the cemetery
Manage counterparts involved in the project implementation in accordance with the existing regulations
Responsible to serve clients with utmost professionalism and efficiency
Work in close coordination with contractors and diggers to ensure quality of work
Communicate effectively with next-of-kin and families from diverse background
Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence