Kerja Separuh Masa, Guest Engagement - Marketing Executive (Contract-Part-time) di KMHNiaga Selangor - Maukerja

Role Overview

We are a premier entertainment venue and lounge located in Kuala Lumpur. We are seeking a friendly, proactive, and highly organized Marketing & Guest Engagement Executive to support our guest communication, community growth, customer database management, and crowd-building efforts. In this role, you will be the core voice of our brand in managing daily enquiries, nurturing guest relationships, keeping our community channels buzzy, and collaborating with promoters to drive excitement and engagement. The ultimate goal of this role is to strengthen relationships with our guests, improve repeat visits, support event attendance, and grow a deeply engaged community around the brand.

Key Responsibilities
1. Handle Guest Enquiries

• Respond to customer enquiries professionally through WhatsApp, Instagram, phone calls, and other communication channels.

• Provide accurate information on table bookings, events, promotions, cover charges, operating hours, and general outlet details.

2. Secure Filler Crowd for the Club

• Assist in bringing in suitable filler crowd for selected nights to support the atmosphere and energy of the outlet.

• Coordinate with promoters, guests, ambassadors, and relevant contacts to ensure the venue maintains a good crowd presence.

3. Collect Guest Feedback

• Follow up with past guests to gather feedback on their experience.

• Highlight complaints, suggestions, and positive feedback to the management team so improvements can be made where needed.

4. Maintain Customer Database

• Update and manage the customer database, including guest names, contact details and other relevant information.

• Ensure the database is organized, accurate, and useful for future marketing and guest engagement.

5. Grow and Engage Desire’s Community Channel

• Grow the channel with the right audience by encouraging guests, customers, and potential customers to join our official community channel.

• Keep the community channel active by sharing activities, event updates, promotions, announcements, reminders, and engaging content that is aligned with the brand direction.

Requirements

1. Good communication skills in English.

2. Friendly, responsive, and professional when dealing with guests.

3. Comfortable using WhatsApp, Instagram, Telegram, and other social or community platforms.

4. Organized and able to maintain customer records properly.

5. Able to follow up consistently with guests and contacts.

6. Basic understanding of nightlife, hospitality, or customer service is preferred.

7. Able to work during nightlife/event hours when required.

Preferred Qualities / Added Advantages

1. Strong people skills and ability to build relationships naturally.

2. Good sense of customer experience and guest satisfaction.

3. Able to support crowd-building and community engagement efforts.

4. Responsible, proactive, and able to work with minimal supervision.

5. Understands our brand direction and can communicate in a way that matches the outlet’s tone and positioning.