We are looking for a Training & Quality Assurance Executive to develop and conduct training programs while ensuring consistent operational, food safety, quality, and SOP compliance across our outlets.
Key Responsibilities:
- Plan, develop and conduct training for Managers, Supervisors and Outlet Crew.
- Conduct new joiner training and ensure training programs are properly implemented.
- Develop and maintain SOP, Operations and Training Manuals.
- Conduct regular outlet inspections, quality audits and compliance checks.
- Monitor food safety, hygiene, product quality and operational standards.
- Identify non-compliance and work with Operations to implement corrective actions.
- Work closely with R&D and Marketing on new products, menus and promotions to ensure proper SOP, training and quality implementation.
- Prepare operational memos, audit reports and follow-up actions.
- Conduct two-way learning sessions and provide coaching and support to outlet teams.
- Recommend improvements to training, quality and operational processes.
- Support Operations and outlets when required.
Job Requirements
- Minimum 3 years’ experience in F&B Training, QA or Operations.
- Diploma/Degree in a relevant field. Food Technology/Food Science is an advantage.
- HACCP, Halal and Food Handler Trainer certification is an advantage.
- Strong knowledge of F&B operations, food safety, quality control and SOPs.
- Excellent communication, presentation and interpersonal skills.
- Able to communicate confidently in multiple languages.
- Own transport and willing to travel frequently between outlets.
- Able to work flexible hours, including weekends and public holidays when required.
- Energetic, outgoing, team-oriented and willing to learn.
Pay: RM3,000.00 - RM3,500.00 per month
Application Question(s):
- Please indicate your earliest available joining date in your application as we prioritize candidate who can start immediately.
Experience:
- Halal Management: 1 year (Preferred)
Work Location: In person