Kerja Computer Technical Support Specialist, Gaji tinggi SGD 1,800 di DREAMCORE PRIVATE LIMITED North-east Region (Singapore) - Maukerja

Company Overview

Dreamcore is a Singapore-based custom PC company delivering high-performance desktops, workstations, and computing solutions for gamers, creators, professionals, and businesses. We focus on craftsmanship, innovation, and exceptional customer experiences.

Job Summary

Dreamcore seeks a PC Technical Support Specialist to provide hands-on hardware and software troubleshooting, deliver clear customer communication, and manage support cases from start to resolution in a collaborative team environment.

Responsibilities

• Provide technical support to customers via WhatsApp, email, phone, and other support channels to resolve PC issues efficiently
• Diagnose and troubleshoot desktop PC hardware components including CPUs, GPUs, motherboards, RAM, SSDs, power supplies, and cooling systems
• Identify and resolve Windows, driver, BIOS/UEFI, connectivity, stability, and performance problems. Ubuntu is a plus.
• Guide customers through remote troubleshooting steps using clear, simple language
• Assess whether issues require remote resolution or physical inspection and repair
• Manage customer support cases from initial contact through diagnosis, repair, replacement, and closure with strong ownership
• Coordinate warranty and RMA processes with internal teams, suppliers, and manufacturers to ensure timely resolution
• Maintain accurate and detailed support notes and troubleshooting records for all cases
• Collaborate closely with technical, production, warehouse, and operations teams to streamline support and repair workflows
• Assist with system building and component testing as needed to verify hardware functionality
• Identify recurring technical issues and contribute to improving support processes and customer satisfaction

Required competencies and certifications

None.

Preferred competencies and qualifications

• Experience in custom PC building or repair to enhance troubleshooting effectiveness
• Background in technical support, IT helpdesk, or desktop support roles to improve customer service delivery
• Familiarity with hardware warranty and RMA procedures to manage claims efficiently
• Experience in customer-facing technical roles to communicate effectively with diverse customers
• Knowledge of CRM or ticketing platforms such as HubSpot to track and manage support cases
• Skills in networking, Wi-Fi, and peripheral troubleshooting to broaden problem-solving capabilities

Other Information

• This is a full-time, on-site position based in Singapore
• The role requires strong communication skills and patience when assisting non-technical customers
• Formal IT qualifications are useful but not essential; practical troubleshooting skills and responsibility are prioritized
• Dreamcore values craftsmanship, fairness, and delivering amazing customer experiences
• Singaporean / PR only