- Bukit Timah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Hospitality AI Systems - Capability Manager (CCP PMET), Gaji tinggi SGD 6,500 di BMG Hospitality Central Region (Singapore) - Maukerja
Hospitality AI Systems - Capability Manager (CCP PMET)
BMG Hospitality
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the Role
BMG is building its own integrated operating technology and AI workflows across hotels, restaurants and shared services. The Hospitality AI Systems & Capability Manager will translate managers' operating knowledge into practical BMG-owned systems and workflows and then train non-technical employees to use them effectively.
This role is broader than conventional programming.
Key Responsibilities
Observe hotel, restaurant, HR, finance, procurement and guest-service workflows before designing automation.
Document user requirements, pain points, approvals and exceptions.
Develop and maintain BMG HRMS, AI scheduling, appraisal, CRM, dashboards and workflow applications.
Integrate approved systems such as Cloudbeds, restaurant POS and other BMG operating platforms where technically appropriate.
Maintain APIs, databases, access controls, audit trails, backups and fallback procedures.
Use ChatGPT, Claude and other approved developer tools to accelerate development while maintaining engineering review and testing.
Maintain human approval for sensitive decisions involving pay, scheduling, employee evaluation and material operating actions.
Conduct user testing with managers and frontline employees.
Apply user feedback rather than designing only from a programmer's perspective.
Build prompts, operating playbooks, dashboards and simple guides for non-technical employees.
Conduct structured weekly AI and systems training for Front Office, HR, Restaurant, Kitchen, Finance, Procurement and Guest Experience teams.
Assess employee competency through practical assignments and system-use evidence.
Maintain technology roadmaps and adoption dashboards.
Measure before-and-after productivity, errors and adoption.
CCP Growth Skills
Technology Road Mapping
User Experience Design
Lean Management for Hospitality
Developing People
Communication
Structured Career Conversion
For technically experienced candidates, the conversion is not necessarily learning basic programming. The conversion may instead focus on understanding hospitality workflows, user-centred design, hospitality process improvement, staff capability development, change adoption and translating technology into practical daily use by non-technical teams.
Suitable Background
Candidates may come from software engineering, data science, automation, quantitative development, application development, systems engineering or related technology backgrounds. Prior hospitality experience is not required. Strong interest in learning hotel/F&B operations and developing non-technical users is essential.
About BMG Hospitality
BMG Hospitality is developing an integrated hospitality platform combining Capsule Social Modern accommodation, Gabriel Restaurants and internally developed digital operating systems.
Our operating philosophy is that AI should support employees and managers rather than replace human judgement. Employees will learn to use tools such as ChatGPT, Claude and BMG-developed systems to improve productivity, guest experience, workforce planning, reporting and decision-making.
Applicants who are interested in genuine career conversion, hospitality innovation and building new capabilities are encouraged to apply.
CCP Disclaimer
Programme participation, eligibility and salary support are subject to assessment and approval by the applicable Career Conversion Programme partners. A CCP-supportable job posting does not guarantee that every applicant or placement will qualify for programme support.
BMG Hospitality Pte. Ltd. is a Singapore-based hospitality and lifestyle company building a technology-enabled ecosystem across accommodation, food & beverage, talent, education, community, digital marketing and media.
Our core hospitality concept, Capsule Modern, focuses on modern, well-designed and affordable accommodation for the next generation of travellers. We aim to combine efficient hotel operations, strong guest experiences, social interaction and technology to create a scalable hospitality platform. Our target guests include independent travellers, digital natives and younger international visitors seeking convenient locations, quality facilities, value and community experiences.
Alongside our hotels, BMG Hospitality is developing Gabriel Restaurants to support both hotel guests and external customers. The restaurant platform is designed to complement hotel operations through breakfast services, food and beverage offerings and social experiences while developing its own standalone revenue streams.
BMG operates with an asset-light approach, focusing primarily on leasing and converting suitable properties rather than purchasing real estate. Standardised operating procedures, technology, centralised management and disciplined project execution are intended to allow new properties to be developed and launched efficiently.
Technology and artificial intelligence form an important part of BMG's operating philosophy. We are building a cloud-based management environment covering hotel operations, revenue management, reservations, customer relationship management, finance, HR, recruitment, project management, marketing, social media, reporting and management dashboards. Our managers are expected to use AI as a practical working tool to improve productivity, decision-making, communication and reporting.
Beyond hotels and restaurants, BMG is developing an ecosystem that includes talent recruitment and development, BMG Academy, affiliate marketing, community programmes and digital media. These businesses are intended to support the hospitality platform by developing employees, creating additional distribution channels, building customer communities and creating new sources of revenue.
BMG's organisational culture is built around entrepreneurship, accountability, continuous learning and measurable performance. We believe technology should empower employees rather than replace the human relationships that remain fundamental to hospitality. Team members are encouraged to understand the commercial impact of their roles, develop leadership capabilities and continuously improve the systems they manage.
The company is currently focused on establishing and scaling its Singapore operations, with longer-term opportunities across selected Asian markets. As BMG grows, we are building a management team capable of creating repeatable operating systems that can support multiple hotels, restaurants and related businesses across different locations.
Our objective is to build more than a collection of hotels. We aim to develop an integrated hospitality ecosystem where accommodation, food, technology, talent, education, community and digital distribution work together to create stronger customer experiences, operational efficiency and sustainable long-term growth.
BMG is building its own integrated operating technology and AI workflows across hotels, restaurants and shared services. The Hospitality AI Systems & Capability Manager will translate managers' operating knowledge into practical BMG-owned systems and workflows and then train non-technical employees to use them effectively.
This role is broader than conventional programming.
Key Responsibilities
Observe hotel, restaurant, HR, finance, procurement and guest-service workflows before designing automation.
Document user requirements, pain points, approvals and exceptions.
Develop and maintain BMG HRMS, AI scheduling, appraisal, CRM, dashboards and workflow applications.
Integrate approved systems such as Cloudbeds, restaurant POS and other BMG operating platforms where technically appropriate.
Maintain APIs, databases, access controls, audit trails, backups and fallback procedures.
Use ChatGPT, Claude and other approved developer tools to accelerate development while maintaining engineering review and testing.
Maintain human approval for sensitive decisions involving pay, scheduling, employee evaluation and material operating actions.
Conduct user testing with managers and frontline employees.
Apply user feedback rather than designing only from a programmer's perspective.
Build prompts, operating playbooks, dashboards and simple guides for non-technical employees.
Conduct structured weekly AI and systems training for Front Office, HR, Restaurant, Kitchen, Finance, Procurement and Guest Experience teams.
Assess employee competency through practical assignments and system-use evidence.
Maintain technology roadmaps and adoption dashboards.
Measure before-and-after productivity, errors and adoption.
CCP Growth Skills
Technology Road Mapping
User Experience Design
Lean Management for Hospitality
Developing People
Communication
Structured Career Conversion
For technically experienced candidates, the conversion is not necessarily learning basic programming. The conversion may instead focus on understanding hospitality workflows, user-centred design, hospitality process improvement, staff capability development, change adoption and translating technology into practical daily use by non-technical teams.
Suitable Background
Candidates may come from software engineering, data science, automation, quantitative development, application development, systems engineering or related technology backgrounds. Prior hospitality experience is not required. Strong interest in learning hotel/F&B operations and developing non-technical users is essential.
About BMG Hospitality
BMG Hospitality is developing an integrated hospitality platform combining Capsule Social Modern accommodation, Gabriel Restaurants and internally developed digital operating systems.
Our operating philosophy is that AI should support employees and managers rather than replace human judgement. Employees will learn to use tools such as ChatGPT, Claude and BMG-developed systems to improve productivity, guest experience, workforce planning, reporting and decision-making.
Applicants who are interested in genuine career conversion, hospitality innovation and building new capabilities are encouraged to apply.
CCP Disclaimer
Programme participation, eligibility and salary support are subject to assessment and approval by the applicable Career Conversion Programme partners. A CCP-supportable job posting does not guarantee that every applicant or placement will qualify for programme support.
BMG Hospitality Pte. Ltd. is a Singapore-based hospitality and lifestyle company building a technology-enabled ecosystem across accommodation, food & beverage, talent, education, community, digital marketing and media.
Our core hospitality concept, Capsule Modern, focuses on modern, well-designed and affordable accommodation for the next generation of travellers. We aim to combine efficient hotel operations, strong guest experiences, social interaction and technology to create a scalable hospitality platform. Our target guests include independent travellers, digital natives and younger international visitors seeking convenient locations, quality facilities, value and community experiences.
Alongside our hotels, BMG Hospitality is developing Gabriel Restaurants to support both hotel guests and external customers. The restaurant platform is designed to complement hotel operations through breakfast services, food and beverage offerings and social experiences while developing its own standalone revenue streams.
BMG operates with an asset-light approach, focusing primarily on leasing and converting suitable properties rather than purchasing real estate. Standardised operating procedures, technology, centralised management and disciplined project execution are intended to allow new properties to be developed and launched efficiently.
Technology and artificial intelligence form an important part of BMG's operating philosophy. We are building a cloud-based management environment covering hotel operations, revenue management, reservations, customer relationship management, finance, HR, recruitment, project management, marketing, social media, reporting and management dashboards. Our managers are expected to use AI as a practical working tool to improve productivity, decision-making, communication and reporting.
Beyond hotels and restaurants, BMG is developing an ecosystem that includes talent recruitment and development, BMG Academy, affiliate marketing, community programmes and digital media. These businesses are intended to support the hospitality platform by developing employees, creating additional distribution channels, building customer communities and creating new sources of revenue.
BMG's organisational culture is built around entrepreneurship, accountability, continuous learning and measurable performance. We believe technology should empower employees rather than replace the human relationships that remain fundamental to hospitality. Team members are encouraged to understand the commercial impact of their roles, develop leadership capabilities and continuously improve the systems they manage.
The company is currently focused on establishing and scaling its Singapore operations, with longer-term opportunities across selected Asian markets. As BMG grows, we are building a management team capable of creating repeatable operating systems that can support multiple hotels, restaurants and related businesses across different locations.
Our objective is to build more than a collection of hotels. We aim to develop an integrated hospitality ecosystem where accommodation, food, technology, talent, education, community and digital distribution work together to create stronger customer experiences, operational efficiency and sustainable long-term growth.
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