About the role
Support the development and delivery of The Grassroots'Club's membership and partnership strategy under the Club's programme-centric,asset-light and digitally enabled operating model. The role is responsible forstrengthening the Club's membership value proposition, driving memberactivation, engagement and utilisation, developing and managing strategicpartnerships, and ensuring that membership benefits, access passes, programmesand partner offerings remain relevant, accessible and sustainable. The AssistantManager will also support the effective administration of membershipoperations, digital services, partnership arrangements, procurement andperformance reporting.
Key responsibilities
Develop and implement initiatives to increase awareness, activation, engagement and utilisation of TGC membership among eligible members
Support outreach and engagement initiatives to communicate the value of TGC membership and encourage members to actively participate in the Club's programmes, benefits, access passes and other offerings
Develop targeted membership engagement initiatives based on members' interests, preferences, participation patterns and feedback
Identify, evaluate and develop strategic partnerships and business opportunities that strengthen TGC's membership value proposition, expand the range of member offerings and contribute towards the Club's financial sustainability
Develop partnerships with relevant organisations, service providers, merchants and other stakeholders to provide members with access to recreational, lifestyle, wellness, sports, attractions, programmes, activities and other relevant experiences
Negotiate mutually beneficial commercial and non-commercial terms with partners to achieve favourable outcomes, enhance member value and support the financial sustainability of the Club
Monitor and analyse membership data, including membership activation, engagement, programme participation, access-pass utilisation, benefit usage and other relevant indicators
Develop and implement communication and promotional initiatives to increase awareness and utilisation of TGC programmes, partnerships, benefits and services
Assist in the preparation, review and management of the annual budget for membership, partnerships and assigned initiatives
Monitor expenditure against approved budgets and ensure appropriate financial controls are maintained
Job Requirements
Minimum Diploma/Degree in Business Administration, Marketing, Communications, Hospitality Membership Management or related discipline
Minimum 3 years of relevant working experience, preferably in membership management, partnerships, business development, marketing, hospitality, lifestyle, community or related sectors
Good understanding of membership engagement, partnership development and customer/member experience
Strong organisational and project management skills, with the ability to manage multiple initiatives, priorities and stakeholders
Good analytical skills with the ability to interpret membership, participation and utilisation data and translate findings into actionable recommendations
Good written ,verbal communication and presentation skills
Proficient in Microsoft Office and comfortable working with CRM, membership management systems, digital platforms and reporting tools
Resourceful, self-motivated and able to work independently
Service-oriented, with initiative and creativity in developing solutions and experiences that enhance member value
The Grassroots’ Club is set up specially for Grassroots Leaders in recognition of their contributions to community service.
Our Vision is to be the Club of choice for Grassroots Leaders in Singapore. It is dedicated to be an exclusive Club which meets the social, educational, recreational and development needs of Grassroots Leaders.