Kerja Sepenuh Masa CLINIC ASSISTANT - KAJANG PRIMA, Gaji tinggi MYR 1,700 di KLINIK DR NAJWA SDN BHD Selangor - Maukerja

Job Purpose

The Clinic Assistant provides essential support to the doctor and clinic staff in managing daily operations and delivering quality service to patients. The role covers reception duties, patient assistance, basic medical support, administrative work, payment handling, stock management, and general clinic upkeep.

Responsibilities

• Welcome and attend to patients in a courteous and professional manner.
• Register new and returning patients and ensure their details are correctly recorded.
• Assist in managing the patient's journey from registration to consultation and payment.
• Attend to calls, WhatsApp messages, appointment enquiries, and other communications.
• Arrange and maintain the daily appointment schedule.
• Obtain basic patient information and carry out vital sign measurements when required.
• Support the doctor during consultations, examinations, and minor procedures.
• Prepare medical rooms, instruments, equipment, and required supplies.
• Carry out routine patient-care duties according to the doctor's instructions and clinic SOPs.
• Assist with prescribed medicines and related preparation under the supervision of the doctor, where applicable.
• Update patient files and ensure all relevant records are properly maintained.
• Handle sensitive medical information with strict confidentiality.
• Receive payments, prepare receipts, and perform basic cashiering duties.
• Assist with billing, panel claims, insurance matters, TPA documentation, and corporate patient records.
• Monitor medicines, medical supplies, and consumable items used by the clinic.
• Assist with stock counting, storage, and replenishment of clinic supplies.
• Maintain cleanliness and proper organisation of the reception, consultation, treatment, and waiting areas.
• Observe proper hygiene and infection-prevention procedures.
• Assist with filing, documentation, data entry, and other clerical activities.
• Provide assistance during urgent or emergency situations as trained and instructed.
• Maintain positive working relationships with doctors, colleagues, patients, and visitors.
• Follow clinic policies, procedures, safety requirements, and applicable regulations.
• Undertake additional clinic duties as assigned by the doctor or management.

Qualifications & Requirements

• Minimum SPM qualification.
• Experience in a GP clinic, hospital, medical centre, or similar healthcare environment is preferred.
• Good command of Bahasa Malaysia and English.
• Able to communicate clearly and confidently with patients and colleagues.
• Basic knowledge of computer applications and willingness to learn clinic software.
• Friendly, responsible, hardworking, and service-oriented.
• Able to remain calm and organised in a busy working environment.
• Good team player with the ability to work independently when required.
• Willing to work shifts, weekends, public holidays, and overtime based on clinic requirements.
• Able to maintain patient confidentiality and handle sensitive information appropriately.

Desired Skills

• Patient handling and front-counter service
• Registration and appointment coordination
• Basic clinical assistance
• Vital signs monitoring
• Medical documentation
• Medication support
• Stock and inventory control
• Cashier and billing duties
• Computer and administrative skills
• Hygiene and infection-control practices
• Communication and interpersonal skills
• Teamwork and cooperation
• Time management
• Ability to multitask
• Attention to accuracy and detail

Working Arrangement

Working hours will be based on the GP clinic's operating schedule. The Clinic Assistant may be required to work on a rotating roster, weekends, public holidays, and extended hours depending on the clinic's operational needs.

Role Expectations

• Provide efficient, respectful, and welcoming service to patients.
• Ensure all patient and administrative information is recorded accurately.
• Give effective support to the doctor and clinic team.
• Keep the clinic clean, organised, and ready for daily operations.
• Handle payments, documentation, medication, and clinic supplies responsibly.
• Follow established SOPs and maintain high standards of professionalism.
• Work cooperatively with colleagues to ensure the clinic runs smoothly.
• Maintain patient privacy and confidentiality at all times.

Pay: RM1,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person