- Singapore
Kerja Sepenuh Masa, IT Support Specialist- planner di Stefanini North America And APAC - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Details:
The successful candidate will be responsible for driving Lifecycle Management (LCM) planning activities across the APAC region, while also supporting hardware lifecycle and asset management functions. This role requires a proactive individual with strong planning, coordination, communication, and leadership skills.
Key Responsibilities
LCM Planning & Coordination
Details:
Required Skills & Competencies
The successful candidate will be responsible for driving Lifecycle Management (LCM) planning activities across the APAC region, while also supporting hardware lifecycle and asset management functions. This role requires a proactive individual with strong planning, coordination, communication, and leadership skills.
Key Responsibilities
LCM Planning & Coordination
- Develop and maintain migration schedules, forecasts, weekly trackers, and 3-week outlooks.
- Plan and coordinate Windows migration cycles, VDI/DaaS adoption, and cloud migration initiatives.
- Communicate migration plans and schedules to end users and key stakeholders across APAC.
- Track migration progress using Management Studio and provide regular status updates to management.
- Update ServiceNow records and maintain accurate workflow documentation.
- Identify exceptions requiring parallel upgrades, such as EOL hardware or application compatibility issues.
- Review historical migration plans and adjust strategies for current migration cycles.
- Collaborate closely with other APAC LCM planners to ensure successful delivery of regional initiatives.
- Provide regular reporting, planning updates, and overall visibility of LCM activities to management.
- Perform break/fix support activities and coordinate hardware replacements.
- Execute lifecycle activities, including installations, moves, adds, and changes.
- Support physical installation, relocation, and handling of end-user computing devices and workplace technology equipment, including large-format displays.
- Maintain accurate asset and inventory records.
- Manage onsite inventory, including spare devices and loaner equipment.
- Support audit, compliance, and asset-tracking activities across the APAC region.
- Ensure effective tracking and management of hardware assets throughout their lifecycle.
Details:
Required Skills & Competencies
- Strong organizational, planning, and coordination skills with excellent attention to detail.
- Experience managing multiple priorities and stakeholders in a regional environment.
- Good understanding of Windows 10/11 upgrade and migration processes.
- Familiarity with VDI/DaaS solutions and cloud migration frameworks.
- Hands-on experience with ServiceNow and workflow management tools.
- Strong communication and stakeholder management skills.
- Leadership qualities with the ability to take ownership and drive initiatives independently.
- Experience in hardware asset tracking, inventory management, and lifecycle services.
Peringatan Penting
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