- River Valley Central Region (Singapore) Singapore
Kerja Separuh Masa Clinic Administrator-Receptionist (Part Time), Gaji tinggi SGD 2,800 di BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD. Central Region (Singapore) - Maukerja
Clinic Administrator-Receptionist (Part Time)
BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Description & Requirements – Clinic Receptionist
Position:
Clinic Receptionist / Front Desk Executive
Employment Type:
Full-Time / Part-Time
Industry:
Physiotherapy / Healthcare
Job Overview
We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic.
As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently.
The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision.
Key Responsibilities
Patient Reception & Customer Service
Welcome and attend to patients professionally and courteously.
Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
Manage difficult or dissatisfied patients professionally and escalate issues when necessary.
Maintain patient confidentiality and professionalism at all times.
Appointment & Schedule Management
Manage physiotherapists' appointment schedules efficiently.
Confirm upcoming appointments and follow up with patients when required.
Handle cancellations and rescheduling promptly to minimise empty appointment slots.
Maintain an organised waiting list and contact patients when earlier appointment slots become available.
Ensure sufficient time is allocated according to appointment type and clinic procedures.
Communicate schedule changes promptly to patients and clinicians.
Payments & Administrative Duties
Collect and process patient payments accurately.
Issue receipts and invoices where required.
Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
Perform daily reconciliation of payments and transactions.
Assist with insurance, corporate, referral, or administrative documentation where applicable.
Maintain accurate patient information and administrative records.
Perform filing, scanning, data entry, and other general administrative duties.
Clinic Operations
Ensure the reception and waiting areas remain clean, organised, and presentable.
Monitor clinic supplies and inform the appropriate person when stocks need replenishment.
Coordinate with physiotherapists and other team members to ensure smooth patient flow.
Assist with opening and/or closing procedures according to clinic SOPs.
Identify operational problems early and take reasonable steps to resolve them or escalate them appropriately.
Follow all clinic SOPs, policies, and administrative procedures.
Teamwork & Communication
Communicate clearly and professionally with physiotherapists, management, patients, and other staff.
Provide proper handovers for unresolved matters.
Support colleagues when required to ensure smooth clinic operations.
Take ownership of assigned responsibilities rather than waiting to be repeatedly reminded.
Inform management promptly of significant patient complaints, operational problems, scheduling issues, or other matters requiring attention.
Job Requirements
Minimum GCE N/O Levels, NITEC, Diploma, or equivalent.
Previous experience in reception, customer service, administration, healthcare, or a clinic environment is preferred.
Comfortable communicating with patients both in person and through phone/WhatsApp.
Basic computer literacy and ability to learn clinic management and booking systems.
Good spoken and written English.
Ability to communicate in additional languages is an advantage.
Good organisational and time-management skills.
Strong attention to detail, particularly when handling appointments, patient information, and payments.
Able to multitask and remain composed during busy clinic periods.
Reliable and punctual.
Able to work independently and take initiative.
Willing to follow established clinic SOPs and procedures.
Able to work effectively as part of a team.
Personal Attributes We Value
We are looking for someone who is:
Responsible
– Takes ownership of their duties and follows through on tasks.
Proactive
– Identifies what needs to be done instead of waiting for instructions for every task.
Reliable
– Arrives punctually, maintains good attendance, and communicates responsibly regarding leave or unexpected circumstances.
Detail-oriented
– Understands that mistakes in appointment scheduling, payments, or patient information can affect both patients and clinicians.
Professional
– Communicates respectfully with patients and colleagues even during stressful situations.
Service-oriented
– Understands that the patient experience begins from the first phone call or message to the clinic.
Team-minded
– Willing to support colleagues and contribute to the smooth running of the clinic.
Performance Expectations
The receptionist is expected to:
Respond to patient enquiries within the clinic's expected response time.
Maintain accurate appointment schedules and patient information.
Minimise preventable scheduling and administrative errors.
Complete assigned administrative duties within the required timeframe.
Follow clinic opening, closing, payment, scheduling, and communication SOPs consistently.
Maintain professional communication with patients and colleagues.
Provide proper handovers before going off duty or on leave.
Demonstrate reliability, punctuality, accountability, and initiative.
Escalate important matters appropriately rather than leaving them unresolved.
The overall objective of this role is to ensure that
patients receive a professional and efficient experience and that the clinic can operate smoothly even when management is not physically present.
At BeFit Physiotherapy and Conditioning, we believe rehabilitation is more than treatment — it’s a journey supported by the right people, the right systems, and the right environment.
We are a modern physiotherapy and performance clinic built on three core pillars: Community, Care and Continuity
Community
We’re more than a clinic we’re a support system.
Our space is designed to be welcoming, inclusive, and empowering for both patients and team members. We foster a collaborative culture where clinicians support one another, share knowledge, and continuously grow.
Here, patients are part of a community working toward better health and performance.
Care
We believe in care that goes beyond treatment.
Our approach combines clinical expertise, structured rehabilitation, and hands-on guidance to deliver meaningful outcomes. Every patient receives a tailored plan, and every clinician is expected to uphold high standards of clinical reasoning, professionalism, and empathy.
We invest in our people through mentorship, ongoing education, and structured development pathways because better clinicians deliver better care.
Continuity
Recovery doesn’t stop when pain decreases and neither do we.
From post-operative rehabilitation to return-to-sport and long-term performance, we provide consistent support at every stage. Our systems are designed to ensure continuity of care, strong documentation, and measurable outcomes.
We bridge the gap between injury and performance so patients don’t just heal, they thrive.
Position:
Clinic Receptionist / Front Desk Executive
Employment Type:
Full-Time / Part-Time
Industry:
Physiotherapy / Healthcare
Job Overview
We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic.
As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently.
The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision.
Key Responsibilities
Patient Reception & Customer Service
Welcome and attend to patients professionally and courteously.
Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
Manage difficult or dissatisfied patients professionally and escalate issues when necessary.
Maintain patient confidentiality and professionalism at all times.
Appointment & Schedule Management
Manage physiotherapists' appointment schedules efficiently.
Confirm upcoming appointments and follow up with patients when required.
Handle cancellations and rescheduling promptly to minimise empty appointment slots.
Maintain an organised waiting list and contact patients when earlier appointment slots become available.
Ensure sufficient time is allocated according to appointment type and clinic procedures.
Communicate schedule changes promptly to patients and clinicians.
Payments & Administrative Duties
Collect and process patient payments accurately.
Issue receipts and invoices where required.
Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
Perform daily reconciliation of payments and transactions.
Assist with insurance, corporate, referral, or administrative documentation where applicable.
Maintain accurate patient information and administrative records.
Perform filing, scanning, data entry, and other general administrative duties.
Clinic Operations
Ensure the reception and waiting areas remain clean, organised, and presentable.
Monitor clinic supplies and inform the appropriate person when stocks need replenishment.
Coordinate with physiotherapists and other team members to ensure smooth patient flow.
Assist with opening and/or closing procedures according to clinic SOPs.
Identify operational problems early and take reasonable steps to resolve them or escalate them appropriately.
Follow all clinic SOPs, policies, and administrative procedures.
Teamwork & Communication
Communicate clearly and professionally with physiotherapists, management, patients, and other staff.
Provide proper handovers for unresolved matters.
Support colleagues when required to ensure smooth clinic operations.
Take ownership of assigned responsibilities rather than waiting to be repeatedly reminded.
Inform management promptly of significant patient complaints, operational problems, scheduling issues, or other matters requiring attention.
Job Requirements
Minimum GCE N/O Levels, NITEC, Diploma, or equivalent.
Previous experience in reception, customer service, administration, healthcare, or a clinic environment is preferred.
Comfortable communicating with patients both in person and through phone/WhatsApp.
Basic computer literacy and ability to learn clinic management and booking systems.
Good spoken and written English.
Ability to communicate in additional languages is an advantage.
Good organisational and time-management skills.
Strong attention to detail, particularly when handling appointments, patient information, and payments.
Able to multitask and remain composed during busy clinic periods.
Reliable and punctual.
Able to work independently and take initiative.
Willing to follow established clinic SOPs and procedures.
Able to work effectively as part of a team.
Personal Attributes We Value
We are looking for someone who is:
Responsible
– Takes ownership of their duties and follows through on tasks.
Proactive
– Identifies what needs to be done instead of waiting for instructions for every task.
Reliable
– Arrives punctually, maintains good attendance, and communicates responsibly regarding leave or unexpected circumstances.
Detail-oriented
– Understands that mistakes in appointment scheduling, payments, or patient information can affect both patients and clinicians.
Professional
– Communicates respectfully with patients and colleagues even during stressful situations.
Service-oriented
– Understands that the patient experience begins from the first phone call or message to the clinic.
Team-minded
– Willing to support colleagues and contribute to the smooth running of the clinic.
Performance Expectations
The receptionist is expected to:
Respond to patient enquiries within the clinic's expected response time.
Maintain accurate appointment schedules and patient information.
Minimise preventable scheduling and administrative errors.
Complete assigned administrative duties within the required timeframe.
Follow clinic opening, closing, payment, scheduling, and communication SOPs consistently.
Maintain professional communication with patients and colleagues.
Provide proper handovers before going off duty or on leave.
Demonstrate reliability, punctuality, accountability, and initiative.
Escalate important matters appropriately rather than leaving them unresolved.
The overall objective of this role is to ensure that
patients receive a professional and efficient experience and that the clinic can operate smoothly even when management is not physically present.
At BeFit Physiotherapy and Conditioning, we believe rehabilitation is more than treatment — it’s a journey supported by the right people, the right systems, and the right environment.
We are a modern physiotherapy and performance clinic built on three core pillars: Community, Care and Continuity
Community
We’re more than a clinic we’re a support system.
Our space is designed to be welcoming, inclusive, and empowering for both patients and team members. We foster a collaborative culture where clinicians support one another, share knowledge, and continuously grow.
Here, patients are part of a community working toward better health and performance.
Care
We believe in care that goes beyond treatment.
Our approach combines clinical expertise, structured rehabilitation, and hands-on guidance to deliver meaningful outcomes. Every patient receives a tailored plan, and every clinician is expected to uphold high standards of clinical reasoning, professionalism, and empathy.
We invest in our people through mentorship, ongoing education, and structured development pathways because better clinicians deliver better care.
Continuity
Recovery doesn’t stop when pain decreases and neither do we.
From post-operative rehabilitation to return-to-sport and long-term performance, we provide consistent support at every stage. Our systems are designed to ensure continuity of care, strong documentation, and measurable outcomes.
We bridge the gap between injury and performance so patients don’t just heal, they thrive.
Peringatan Penting
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