Kerja Sepenuh Masa, TikTok Shop Manager di Russell Taylors Selangor - Maukerja

Company Description Russell Taylors is a diversified, market-driven consumer products brand that has become a trusted name in many households. The company is known for combining thoughtful design, precise engineering, and robust product testing to deliver reliable everyday essentials. All products are supported by global certifications, underscoring the brand’s commitment to safety and quality. With a strong focus on affordability, Russell Taylors strives to offer excellent value for money, backed by dedicated after-sales service.

Role Description The TikTok Shop Manager is a full-time, on-site role based in Klang, responsible for managing and growing Russell Taylors’ presence on TikTok Shop. This role involves overseeing daily store operations on the platform, including product listing, pricing updates, inventory coordination, and order processing. The TikTok Shop Manager will plan and execute promotional campaigns, manage live-selling activities, and collaborate with marketing teams to develop engaging content that drives traffic and sales. The role includes monitoring performance metrics, optimizing customer journeys, and resolving customer inquiries to ensure a high-quality shopping experience. The TikTok Shop Manager will also coordinate with internal teams to align promotions, maintain brand standards, and continuously improve store processes.

Qualifications

• Candidates should possess strong Communication skills to interact effectively with customers, creators, and internal teams.
• Candidates should possess Operations Management and Store Management skills to oversee daily TikTok Shop activities and ensure smooth workflows.
• Candidates should possess Customer Service and Customer Experience skills to handle inquiries, manage feedback, and maintain high satisfaction levels.
• Candidates should have experience with e-commerce platforms, social commerce, or marketplace management, preferably including TikTok Shop.
• Candidates should demonstrate analytical skills to interpret sales data, campaign performance, and customer behavior, and to propose improvements.
• Candidates should be detail-oriented, organized, and comfortable working in a fast-paced, target-driven environment.
• Candidates with knowledge of digital marketing, live-stream selling, and content collaboration will be highly regarded.
• A diploma or degree in Business, Marketing, Communications, or a related field is beneficial; equivalent experience in e-commerce or retail will also be considered.