Kerja Sepenuh Masa, ServiceNow Platform Administrator di Lancesoft Malaysia Federal Territory - Maukerja

Job Title: ServiceNow Platform Administrator

Experience: 6–10+ Years

Job Summary

Responsible for administering, maintaining, and optimizing the ServiceNow platform across ITSM, ITOM, ITAM, CMDB, and ROC, ensuring platform stability, security, performance, and compliance.

Key Responsibilities

• Manage ServiceNow instances, users, roles, ACLs, configurations, upgrades, and patches.
• Monitor platform performance and troubleshoot complex issues.
• Ensure governance, security, compliance, and change management standards.
• Support developers and operations teams with workflows, integrations, testing, and deployments.
• Administer ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SAM, and HAM.
• Perform incident investigation, RCA, and maintain platform documentation.

Requirements

• Bachelor's Degree in IT, Computer Science, or related field.
• 6–10+ years of ServiceNow administration experience.
• ServiceNow CSA preferred; CAD and ITIL certification are an advantage.
• Strong knowledge of ServiceNow platform administration, ITSM/ITOM/ITAM, CMDB, ACLs, upgrades, performance tuning, and governance.