Kerja Sepenuh Masa, Senior Customer Assistant di Watsons Malaysia Federal Territory - Maukerja

Company Description Watsons Malaysia is part of AS Watson Group, the world’s largest international health and beauty retailer with a global presence across multiple markets and brands. As the leading O+O (Offline plus Online) health and beauty retailer in Asia, Watsons operates thousands of stores and pharmacies, including more than 700 stores across Malaysia. The company focuses on health, wellness, and beauty, offering personalized advice and an extensive range of products to help customers look good, do good, and feel great every day. Watsons Malaysia has received multiple consumer-voted awards, including being recognized as the No.1 pharmacy/drugstore brand in Asia Pacific and a top preferred employer for graduates. Team members join a dynamic, customer-focused retail environment with strong brand recognition and growth opportunities.

Role Description The Senior Customer Assistant is a full-time, on-site role based in WP. Kuala Lumpur, supporting daily store operations in a fast-paced retail environment. This role is responsible for delivering excellent customer service, assisting shoppers with product selection, providing basic health and beauty advice, and handling inquiries and complaints professionally. The Senior Customer Assistant helps oversee merchandise display, monitors stock levels, supports stock replenishment, and ensures that the store is clean, organized, and compliant with company standards. This position also contributes to achieving sales targets through active selling, promoting campaigns and member programs, and supporting cashier duties when required. In addition, the Senior Customer Assistant may guide and support junior team members, assisting with on-the-job training and fostering a positive, collaborative work culture.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to interact effectively with diverse customers and team members.
• Candidates should possess Sales capabilities and basic Training skills to drive store performance and support the development of colleagues.
• Candidates should possess Stock Control skills to manage inventory, replenish merchandise, and maintain accurate stock records.
• Candidates should have the ability to work shifts, weekends, and public holidays as required in a retail environment.
• Candidates should demonstrate reliability, integrity, and a positive attitude, with the ability to work both independently and as part of a team.
• Previous experience in retail, health and beauty, or pharmacy environments is an advantage.
• A minimum secondary school qualification or equivalent is preferred; additional retail or customer service certifications are beneficial

Requirements

Required languages: Bahasa Malaysia.

Able to work shifts, weekends and public holidays.

Fresh graduates / school leavers encouraged to apply

Experience in retail or F&B would be added advantage.

Full-time positions

Responsibilities

Maintain a professional level of customer service in promoting the company's products:

Provide professional services to customers

Ensure adequate stock levels

Achieve sales targets (sales target)

Being a cashier and promote expertise in card

Working days & shift: Weekdays / Weekends

Morning shift 9am - 5.30pm

Noon shift 2pm- 10.30pm

1 (one) day Rest day / week

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Overtime Pay

Company Trip