Kerja Sepenuh Masa, UI-UX Analyst di Mphasis Selangor - Maukerja

Role Objective

Provide end-to-end UI/UX design services to support digital product development, application modernization, and user experience optimization across enterprise and customer-facing solutions. The objective is to deliver intuitive, user-centered, and business-aligned digital experiences that improve usability, adoption, and operational efficiency.

Scope of Services

• User Experience (UX) Discovery & Research
• Conduct stakeholder interviews, workshops, and requirement gathering sessions.
• Analyze business processes and user journeys.
• Perform UX assessments on existing applications and platforms.
• Identify usability gaps, pain points, and experience improvement opportunities.
• Develop user personas, empathy maps, and customer journey maps.
• Information Architecture & Experience Design
• Define application navigation structures and information hierarchy.
• Create user flows and interaction models.
• Develop wireframes and low-fidelity prototypes.
• Ensure alignment with enterprise usability standards and accessibility requirements.
• User Interface (UI) Design
• Design responsive and modern user interfaces for web and mobile applications.
• Create high-fidelity mock-ups and visual designs.
• Define design systems, component libraries, and style guides.
• Ensure consistency across multiple products and platforms.
• Prototyping & Validation
• Build interactive prototypes for stakeholder demonstrations and usability testing.
• Validate design concepts through user feedback sessions.
• Refine designs based on usability findings and business requirements.
• Provide design recommendations to improve user adoption and satisfaction.
• Product Delivery Support
• Collaborate with Product Managers, Solution Architects, Business Analysts, and Engineering teams.
• Support Agile ceremonies including sprint planning, backlog grooming, and design reviews.
• Produce developer-ready design specifications and assets.
• Participate in UAT reviews to validate delivered user experience.
• Design Governance & Quality Assurance
• Ensure adherence to design principles, branding, and experience standards.
• Review developed solutions against approved designs.
• Support continuous improvement initiatives for user experience maturity.
• Maintain design artifacts and knowledge repositories.
  
  

Key Deliverables

Deliverable Description

UX Research Findings Assessment reports, pain points, insights, recommendations

User Personas User profiles and behavioural analysis

Customer Journey Maps End-to-end user experience mapping

User Flows Process and interaction workflows

Wireframes Low-fidelity screens and layouts

UI Mockups High-fidelity visual designs

Interactive Prototypes Clickable prototypes for validation

Design System Assets Reusable design components and guidelines

Usability Test Reports Findings, recommendations, and improvements

Developer Handoff Package Design specifications and implementation assets

Expected Outcomes

• Improved user satisfaction and digital experience.
• Increased application adoption and productivity.
• Reduced usability issues and support tickets.
• Consistent user experience across enterprise products.
• Faster design-to-development cycle through reusable design assets.