Kerja Sepenuh Masa, Protege, Business Planning - Claims Management di Etiqa Insurance And Takaful Federal Territory - Maukerja

Assisting Head, Business Management Unit to deliver strategic and operational support to the Government Business Unit and LPPSA, ensuring alignment with the Company’s business goals and performance targets.

Job Description

• Receive, verify, and record claim notifications and required documents from LPPSA.
• Check claim submissions for completeness, accuracy, and compliance with certificate terms and LPPSA requirements.
• Liaise with relevant internal departments (e.g. Claims, Policy Servicing & Finance) to obtain necessary information for claim assessment.
• Monitor and track each claim case against LPPSA’s agreed Turnaround Time (TAT) to ensure prompt processing.
• Prepare and submit claim status updates and reports to LPPSA within the required timeframe.
• Maintain accurate claim records and documentation for audit and reference purposes.
• Receive surrender notifications from LPPSA for loan cancellation cases.
• Coordinate with Policy Servicing and Actuary on the CSV and CWC calculations.
• Ensure timely refund of unused contribution.
• Liaise with LPPSA, internal departments, and external stakeholders to resolve operational issues.
• Participate in cross-functional meetings to align business objectives
• Regularly collect, compile, and update operational data for submission to HQ.
• Monitor and track information requests from HQ to ensure timely responses.
• Maintain accurate records of communications and submissions for audit and reference purposes.
• Review system enhancement or new system requirements and prepare test scenarios.
• Coordinate with IT and end-users to plan and schedule UAT sessions.
• Execute test cases, document results, and report any defects or issues found.
• Validate fixes and confirms the system meets business needs before final approval
• Carry out ad-hoc assignments as directed by the Superior whenever required.
• Handle daily calls and inquiries from customers, business partners, and stakeholders promptly and professionally.
• Prioritize and manage multiple ad-hoc tasks efficiently to meet deadlines.

Qualification / Requirement

• Bachelor's Degree in Business, Finance, Insurance, Banking, Economics, Information Systems, Business Analytics, or related fields
• Fresh graduates are welcome to apply
• Strong interest in Operations, Claims Management, Insurance/Takaful, and Digital Transformation
• Good analytical, problem-solving, and organizational skills
• Strong communication and stakeholder management abilities
• Detail-oriented with the ability to manage multiple tasks effectively
• Proficient in Microsoft Office applications, particularly Excel
• Exposure to data reporting, system testing, UAT, or process improvement initiatives is an added advantage.