Kerja Sepenuh Masa, Operational Specialist di Quantum Reservation - Maukerja

Company Description Quantum Reservation is a B2B hotel supply aggregator and distributor founded in 1993 and headquartered in Singapore. The company provides competitive global hotel content and booking services to both local retail agencies and multinational Online Travel Agents (OTAs). With decades of industry experience, Quantum Reservation has built strong partnerships across the travel ecosystem. In 2026, the company was successfully acquired by Appleworld Inc., the largest hotel distributor in Japan, strengthening its regional and global footprint.

Role Description

We are looking for a proactive, organized, and detail-oriented Operations Specialist to join our team. The successful candidate will support the day-to-day operations of the business, coordinate with internal teams and external partners, and help ensure that operational processes are carried out efficiently and accurately.

The Operational Specialist is a full-time role based in Singapore.

Key Responsibilities

• Manage and support daily operational activities to ensure smooth business operations.
• Coordinate with internal departments, suppliers, partners, and other stakeholders on operational matters.
• Process and monitor bookings, orders, requests, transactions, or other operational activities as required.
• Maintain accurate operational records, documentation, reports, and databases.
• Monitor outstanding matters and follow up with relevant parties to ensure timely resolution.
• Identify operational issues and work with the appropriate teams to resolve them efficiently.
• Handle customer, supplier, or partner enquiries and escalate complex matters when necessary.
• Assist with reconciliation, invoicing, payment-related documentation, and other administrative processes where required.
• Monitor operational performance and prepare regular reports for management.
• Support the implementation and improvement of standard operating procedures (SOPs), workflows, and internal controls.
• Work closely with management to identify opportunities to improve efficiency, service quality, and productivity.
• Assist with ad-hoc operational projects and other duties assigned by management.

What We’re Looking For

The ideal candidate is someone who is hands-on, dependable, and solutions-oriented. You should be comfortable coordinating across different teams, following up on outstanding matters, solving day-to-day operational issues, and ensuring tasks are completed accurately and on time.

Requirements

• Diploma or Degree in Business Administration, Operations Management, Hospitality, Tourism, or a related discipline.
• 1–2 years of relevant experience in operations, administration, customer service, travel, hospitality, e-commerce, or a related field is preferred.
• Fresh graduates with strong organizational and communication skills may also be considered.
• Good written and verbal communication skills.
• Strong attention to detail and ability to work accurately.
• Good organizational, coordination, and problem-solving abilities.
• Comfortable managing multiple tasks and priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Able to work independently while collaborating effectively as part of a team.
• Responsible, proactive, and willing to take ownership of assigned tasks.

What We Offer

• Competitive salary and benefits
• Opportunities for career development and progression
• Hands-on exposure to different areas of business operations
• Supportive and collaborative working environment
• Opportunities to participate in process improvement and business development initiatives

Position: Operations Executive

Employment Type: Full-Time

Location: Tanjong Pagar, Singapore

Working Hours: 9am - 6pm

Interested candidates are invited to submit their CV/resume, together with their current and expected salary and availability.