Kerja Sepenuh Masa, Assistant Manager di HSBC Federal Territory - Maukerja

Why join us?

Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; Global Custody (GC), Direct Custody (DCC), Funds (FA), Global Trustee Fiduciary Service (GTFS) and Broker Outsourcing (BOSS), across 25 countries where Securities Services operates.

Opportunity:

Produce invoices within the agreed timelines and to accuracy agree and forward the same to our customers for payment. Follow up the charges payable, recover them, apply the funds received to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you’ll do:

• Securities Services is a high-risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
• Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.
• Develop a highly engaged team with strong alignment to the business.
• Manage and help reduce operational loses year on year and bring in adequate controls to support the same.
• Challenge existing processes and help streamline and standardize them across all countries.
• Continuously reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.
• Ability to take ownership for deliverables and to work independently with little or no supervision.
• Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.
• Review and implement any system changes that are needed to do the work effectively and efficiently.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Adherence to Group core standards, compliance, regulatory, internal security and process standards always.
• Procedural changes/new initiatives are fully familiarized and implemented. Consistently maintain a high level of customer service by achieving established Performance Level Agreement.
• Process productivity and quality targets are achieved. Issues/problems are fully resolved or escalated. Appropriate action is taken to prevent recurrence.

What you will need to succeed in the role:

• At least one year of experience in Market and Securities Services Business.
• A degree in Finance, Accounting, Business Administration, or a related field is preferred, with additional certifications in financial management or related areas being advantageous.
• Strong analytical and problem-solving skills: Ability to analyze complex financial data and processes to ensure accurate and timely invoicing for client and ability to quickly identify issues and implement solutions.
• Attention to detail: High level of accuracy and attention to detail in handling client invoices, financial records and reconciliation processes.
• Excellent communication skills: Strong verbal and written communication skills to liaise effectively with internal teams and external stakeholders.
• Time Management: Ensure completion of processing tasks in accordance with established procedures and standards and ability to prioritize task effectively and manage multiple deadlines in a fast pace, high pressure environment.
• Adaptability and flexibility: Ability to quickly adjust to changes in client needs, market conditions and evolving business practices
• Ability to work independently: Complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
• Teamwork and collaboration: Ability to work effectively as a part of a team through processing requirements and participation in meetings, activities which promote team spirit.

What additional skills will be good to have?

• Very good written and verbal English language skills.
• Excel knowledge, short keys, basic formulas.
• Good negotiation and influencing skills.
• Good to have at least a year of fee billing/client invoicing experience.
• Eye for detail in capturing data correctly and accurately and identifying errors/mistakes.