Kerja Sepenuh Masa Client Implementation Manager, Gaji tinggi MYR 12,000 di Pomelo Group Federal Territory - Maukerja

The Role

As a Client Implementation Manager, you will be the primary point of contact responsible for onboarding new clients onto our platform, ensuring smooth, timely, and successful implementations. You will work cross-functionally with Product, Engineering, Compliance, Operations, and Support teams to translate business requirements into technical workflows, coordinate implementation timelines, and ensure clients unlock full value from our solutions.

This role is ideal for someone who thrives at the intersection of technology, payments, project management, and client relationships. You must be comfortable navigating API documentation, payment flows, and fintech processes while ensuring a seamless experience for enterprise clients.

Key ResponsibilitiesClient Onboarding & Project Delivery

• Lead end-to-end onboarding cycles for new clients, from kickoff to go-live.
• Build and manage project timelines, ensuring deliverables and milestones are met.
• Translate client requirements into clear technical specifications and integration workflows.
• Conduct implementation workshops, solution walkthroughs, and API integration sessions.

Technical & Product Enablement

• Guide clients through API integrations (payments, payouts, reconciliation, webhooks, settlement, etc.).
• Work with engineering teams to troubleshoot integration issues, logs, payloads, and workflow mismatches.
• Understand system architecture—authentication, event-driven flows, error handling—to advise clients correctly.
• Validate readiness for go-live through sandbox testing, UAT coordination, and production checklists.

Payments & Fintech Expertise

• Support clients with payment flow decisions such as:
• Card payments & authorisation flows
• Wallets and stored value
• Merchant onboarding & KYC
• Risk & fraud workflows
• Settlement schedules and recon files

• Provide best practices aligned with acquiring, issuer, or payment gateway standards.

Relationship Management

• Build strong relationships with client stakeholders (technical, product, operational).
• Proactively manage expectations, risks, and communication throughout the implementation lifecycle.
• Act as the client’s internal advocate, ensuring their needs are prioritised and resolved.

Documentation & Process Improvement

• Maintain clear documentation: integration guides, API use cases, setup checklists, FAQs.
• Drive operational excellence by improving onboarding processes, SOPs, and templates.
• Identify recurring client pain points and feed insights back into product and engineering.

AI-Assisted Workflows

• Use AI tools (ChatGPT, GitHub Copilot, Amazon Q) to:

• Analyse logs and payloads faster
• Generate client-facing documentation or troubleshooting guides
• Summarise complex technical issues for stakeholders
• Accelerate requirement mapping and test case generation

• Experiment with AI-based issue detection or integration pattern analysis to speed up implementations.

Cross-Functional Coordination

• Work closely with Technical Support, Product, Operations, and Engineering to resolve blockers.
• Collaborate with Sales and Account Management teams to ensure a smooth handover post go-live.
• Contribute feedback on product gaps, client requests, and workflow improvements.

Requirements

Experience & Background

• 3–6 years in Client Implementation, Integration Consulting, Technical Account Management, or Project Delivery.
• Experience in payments, fintech, SaaS, banking, or API-driven platforms strongly preferred.
• Proven experience coordinating technical integrations with enterprise clients.

Technical Skills

• Solid understanding of:

• API-based integrations (REST, webhooks, authentication)
• Payment processing flows
• Basic JSON debugging, log reading, event tracing
• System design fundamentals (events, retries, idempotency, error codes)

• Ability to speak confidently with engineering teams and non-technical stakeholders.

Project & Client Management Skills

• Strong project management skills—tracking timelines, risks, and stakeholders.
• Excellent communication, expectation management, and presentation skills.
• Ability to handle multiple client implementations simultaneously.

AI Tooling Advantage

• Comfortable using AI tools to speed up workflows.
• Experience leveraging AI to generate documentation, summaries, or integration checks is a plus.

Soft Skills

• Strong problem-solving and analytical ability.
• Empathy and client-first mindset.
• Ability to remain calm under pressure and navigate complexity.
• Thrives in fast-paced, global startup environments.

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person