Kerja Separuh Masa, Information Technology Support Engineer di Advance Global IT Support (AGITS) Federal Territory - Maukerja

Company Description Advance Global IT Support (AGITS) is a global IT services provider focused on delivering high-quality, high-value third-party IT maintenance and support. AGITS works alongside or in place of OEM maintenance plans, helping customers reduce IT maintenance costs by an average of 40–70%. With offices and secure stocking depots worldwide, the company locally stocks and manages spare parts to ensure rapid, reliable service. Service levels and contracts are fully customizable, with same-day quote responses and fast engineering support tailored to client needs. AGITS values long-term relationships, offers discounts for multi-year contracts, and employs engineers experienced with end-of-life products, creating a flexible and responsive environment for both customers and team members.
Role Description The Information Technology Support Engineer is a part-time, on-site role based in Greater Kuala Lumpur. This role is responsible for providing hands-on technical support to local clients, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to help desk tickets, performing basic system administration, coordinating replacement or repair of IT equipment, and documenting incidents and resolutions. The Support Engineer collaborates with other AGITS engineers and service teams to meet agreed service levels, supports maintenance activities for end-of-life systems, and ensures timely, professional communication with customers. The role requires a strong customer focus, the ability to manage multiple support requests, and adherence to AGITS processes and security standards.
Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including handling user requests and resolving common IT issues.
• Candidates should possess solid Information Technology and System Administration skills for managing operating systems, user accounts, and basic network configurations.
• Candidates should possess advanced Troubleshooting skills to diagnose hardware, software, and connectivity problems efficiently.
• Candidates should possess clear communication and customer service skills, with the ability to explain technical information to non-technical users.
• Candidates should possess experience working on-site in IT support roles; familiarity with service level agreements and ticketing systems is beneficial.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft or similar vendor certifications) and experience with end-of-life hardware or systems are advantageous.
• Ability to work part-time, manage priorities independently, and travel within Greater Kuala Lumpur to customer locations as needed.