- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Senior Manager, Digital - Tech Transformation Sales, Distribution - Digital APEC, Gaji tinggi SGD 12,000 di Marriott International Central Region (Singapore) - Maukerja
Senior Manager, Digital - Tech Transformation Sales, Distribution - Digital APEC
Marriott International
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JOB SUMMARY
The
Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital
plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution APEC, VP Digital of APEC with a dotted line to the Senior Director, Digital + Tech Transformation PMO & Deployment, APEC.
This role will provide a bridge between current and future hotel sales, distribution & digital operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.
To accomplish this, the Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, CI/ty, SFAWeb/ and One Source Sales & Catering Systems, direct and indirect digital and distribution channels & platforms. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales, distribution and digital operations, Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Commercial Services teams.
KEY RESPONSIBILITIES
End-to-End Business Processes & Product Mapping & Validation:
Be the Subject Matter Expertise (SME) and the connector to document, review and validate APEC operational change impact of business processes related to the related to Sales (including Global Sales team), Distribution, Digital & Event management discipline: End-to-end sales operations procedures, impacts on various sales and loyalty programs & B2B partner processesDistribution channels processes based on regional or market OTA and partnership nuancesDigital platforms and channels based on regional or market nuances and operating procedures
Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
Training & Development
Digital Learning Path:
Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.
Workshop Facilitation & Training:
Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
Training Materials & Resources Creation
: Contribute to the development of new learning content and process documentation based on APEC nuancesUtilize and continuously refine workshop facilitation materials, participant guides, and job aids.
Deployment Support:
Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
Continue supporting the continent deployment support team and Implementation Managers throughout the Stabilization phase, helping properties adapt to new business processes and tools
Stakeholder Engagement & Change Management
Act as a trusted advisor to property operators and deployment teams.
Communicate complex system concepts in clear, actionable terms.
Collaboration across other SMEs (including Rooms & Events Operations, Revenue & Reservations, Finance, and IT) is essential
Gather feedback from early adopters and share insights to improve future workshops and deployment processes.
Foster a collaborative, supportive learning environment.
CANDIDATE PROFILE
Technical & Functional Expertise
Deep knowledge of APEC commercial systems and operations, including CI/TY, SFA, SFAWeb/One Source, Opera S&C, and Product Catalog.
Strong working knowledge of OTA/third-party ecosystem, including extranet management, content synchronization, and connectivity partners such as Leonardo, Derbysoft, and other switch providers.
Expertise in Marriott’s direct digital channel ecosystem, including Web, App, Rate List Menu (RLM), ResLink, and related merchandising and booking tools.
Solid understanding of Sales, Distribution, Digital programs, and the Marriott Bonvoy loyalty ecosystem across APEC.
Ability to quickly build expertise in new and evolving systems and processes, including OSEM and next-generation CI/TY and SFAWeb/One Source platforms, to support end-to-end customer and associate journeys across Sales, Event Management, and Reservations.
Change Leadership & Stakeholder Engagement
Proven ability to lead hotels commercial and operations teams through complex system and process changes, articulating what is changing and what is staying the same.
Skilled in training, stakeholder communication, and change enablement strategies.
Strong influencing skills with ability to align cross functional teams across disciplines.
Problem‑Solving & Decision‑Making
Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
Comfortable operating in fast-paced, ambiguous environments.
Strong judgment to prioritize effectively and manage competing demands.
Collaboration & Cross‑Functional Partnership
Ability to build strong relationships across regional teams and hotel teams.
Comfortable bridging the gap between business requirements, product design, and technical stakeholders.
A collaborative mindset focused on shared outcomes and continuous improvement.
Communication & Facilitation
Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
Ability to simplify complex concepts and provide clear direction during implementation and support phases.
Confident facilitator of workshops, discussions, and rapid problem-solving sessions.
Adaptability & Resilience
Effective in dynamic deployment environments with competing priorities.
Resilient under pressure, maintaining a positive, proactive approach.
Strong sense of ownership and drive for operational excellence.
REQUIRED QUALIFICATIONS
8+ years of progressive experience in sales and event management operations digital operations.
Deep knowledge of existing Opera S&C, CI/TY SFAWeb/One Source and other sales & event management programs.
Demonstrated experience designing and delivering training or workshops to adult learners.
Strong analytical, organizational, and communication skills.
Ability to travel as needed for workshop delivery.
Preferred Skills & Attributes
Experience with large-scale system deployments or property conversions.
Experience in adult learning, instructional design, or facilitation.
Change management or project management credentials.
Collaborative, adaptable, and solutions-oriented mindset.
Tools & Resources Used
Workshop Facilitation Materials (slide decks, participant guides, activity sheets).
OSEM
CI/TY, SFAWeb/One Source
Power point and AI
ServiceNow/Power of M ticketing for configuration support.
Product Catalog and Land-It task management systems.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Inc.
Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.
The
Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital
plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution APEC, VP Digital of APEC with a dotted line to the Senior Director, Digital + Tech Transformation PMO & Deployment, APEC.
This role will provide a bridge between current and future hotel sales, distribution & digital operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.
To accomplish this, the Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, CI/ty, SFAWeb/ and One Source Sales & Catering Systems, direct and indirect digital and distribution channels & platforms. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales, distribution and digital operations, Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Commercial Services teams.
KEY RESPONSIBILITIES
End-to-End Business Processes & Product Mapping & Validation:
Be the Subject Matter Expertise (SME) and the connector to document, review and validate APEC operational change impact of business processes related to the related to Sales (including Global Sales team), Distribution, Digital & Event management discipline: End-to-end sales operations procedures, impacts on various sales and loyalty programs & B2B partner processesDistribution channels processes based on regional or market OTA and partnership nuancesDigital platforms and channels based on regional or market nuances and operating procedures
Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
Training & Development
Digital Learning Path:
Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.
Workshop Facilitation & Training:
Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
Training Materials & Resources Creation
: Contribute to the development of new learning content and process documentation based on APEC nuancesUtilize and continuously refine workshop facilitation materials, participant guides, and job aids.
Deployment Support:
Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
Continue supporting the continent deployment support team and Implementation Managers throughout the Stabilization phase, helping properties adapt to new business processes and tools
Stakeholder Engagement & Change Management
Act as a trusted advisor to property operators and deployment teams.
Communicate complex system concepts in clear, actionable terms.
Collaboration across other SMEs (including Rooms & Events Operations, Revenue & Reservations, Finance, and IT) is essential
Gather feedback from early adopters and share insights to improve future workshops and deployment processes.
Foster a collaborative, supportive learning environment.
CANDIDATE PROFILE
Technical & Functional Expertise
Deep knowledge of APEC commercial systems and operations, including CI/TY, SFA, SFAWeb/One Source, Opera S&C, and Product Catalog.
Strong working knowledge of OTA/third-party ecosystem, including extranet management, content synchronization, and connectivity partners such as Leonardo, Derbysoft, and other switch providers.
Expertise in Marriott’s direct digital channel ecosystem, including Web, App, Rate List Menu (RLM), ResLink, and related merchandising and booking tools.
Solid understanding of Sales, Distribution, Digital programs, and the Marriott Bonvoy loyalty ecosystem across APEC.
Ability to quickly build expertise in new and evolving systems and processes, including OSEM and next-generation CI/TY and SFAWeb/One Source platforms, to support end-to-end customer and associate journeys across Sales, Event Management, and Reservations.
Change Leadership & Stakeholder Engagement
Proven ability to lead hotels commercial and operations teams through complex system and process changes, articulating what is changing and what is staying the same.
Skilled in training, stakeholder communication, and change enablement strategies.
Strong influencing skills with ability to align cross functional teams across disciplines.
Problem‑Solving & Decision‑Making
Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
Comfortable operating in fast-paced, ambiguous environments.
Strong judgment to prioritize effectively and manage competing demands.
Collaboration & Cross‑Functional Partnership
Ability to build strong relationships across regional teams and hotel teams.
Comfortable bridging the gap between business requirements, product design, and technical stakeholders.
A collaborative mindset focused on shared outcomes and continuous improvement.
Communication & Facilitation
Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
Ability to simplify complex concepts and provide clear direction during implementation and support phases.
Confident facilitator of workshops, discussions, and rapid problem-solving sessions.
Adaptability & Resilience
Effective in dynamic deployment environments with competing priorities.
Resilient under pressure, maintaining a positive, proactive approach.
Strong sense of ownership and drive for operational excellence.
REQUIRED QUALIFICATIONS
8+ years of progressive experience in sales and event management operations digital operations.
Deep knowledge of existing Opera S&C, CI/TY SFAWeb/One Source and other sales & event management programs.
Demonstrated experience designing and delivering training or workshops to adult learners.
Strong analytical, organizational, and communication skills.
Ability to travel as needed for workshop delivery.
Preferred Skills & Attributes
Experience with large-scale system deployments or property conversions.
Experience in adult learning, instructional design, or facilitation.
Change management or project management credentials.
Collaborative, adaptable, and solutions-oriented mindset.
Tools & Resources Used
Workshop Facilitation Materials (slide decks, participant guides, activity sheets).
OSEM
CI/TY, SFAWeb/One Source
Power point and AI
ServiceNow/Power of M ticketing for configuration support.
Product Catalog and Land-It task management systems.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Inc.
Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.
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