jobs in ITCAN PTE. LIMITED

Kerja Sepenuh Masa Service Desk, Gaji tinggi SGD 2,600 di ITCAN PTE. LIMITED Islandwide (Singapore) - Maukerja

Service Desk

ITCAN PTE. LIMITED

Sepenuh Masa

Islandwide (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Islandwide (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
  • Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Peringatan Penting

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