Kerja Sepenuh Masa Restaurant Supervisor - Sunway Pyramid Shopping Center, Gaji tinggi MYR 4,000 di Supamala Hotpot Selangor - Maukerja

Job Description :

Customer Service & Guest Relations

1. Manage customer’s reservations and maintain healthy guest interactions.

2. Handle customer’s requests promptly and resolve complaints adequately.

3. Collect and respond to customer feedbacks with professionally.

Team Leadership & Development

4. Monitor front desk trainings and assign daily tasks of service team.

5. Monitor and evaluate performance to provide feedbacks to the service team for better development.

6. Foster teamwork and discipline at the FOH.

7. Handle simple FOH staff’s dissatisfaction issues and promote a positive work environment.

8. Train and lead service team members to provide consistent, high-quality customer interactions.

Operational & Business Support

9. Supervise shifts and ensure smooth coordination of FOH.

10. Monitor promotional activities and ensure staff understand campaign details.

11. Support basic FOH cost control initiatives in terms of inventory.

12. Ensure compliance with service standards and hygiene rules.

13. Manage daily shift arrangements effectively to meet the business needs.

14. Supervise service team daily operations to ensure excellent customer experiences.

15. Assist superior to carry out monthly stock count.

Compliance & Reporting

16. Ensure compliance with company SOPs, hygiene and safety regulations.

17. Collect customer feedbacks and report to the direct superior.

18. Ensure FOH understand and compliance to company memo.

Outlet: Sunway Pyramid, Bandar Sunway

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your salary expectation?

Work Location: In person