- Geylang Southeast (Singapore) Singapore
Kerja Sepenuh Masa IT Support Engineer (Healthcare system - Application Support), Gaji tinggi SGD 6,000 di Telistar Solutions Pte Ltd Southeast (Singapore) - Maukerja
IT Support Engineer (Healthcare system - Application Support)
Telistar Solutions Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Company Overview
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP) specializing in tailored solutions for service-centric organizations to enhance Profitability, Productivity, Efficiency, and Control (PPEC). We adapt to client cultures and deliver Total Service Management solutions across Asia Pacific.
Job Summary
Provide first-line remote technical support by troubleshooting and resolving customer issues within assigned modalities, ensuring compliance and customer satisfaction while collaborating with teams to improve service delivery.
Responsibilities
Resolve a wide range of technical issues remotely using troubleshooting skills to ensure customer satisfaction within assigned modalities
Register, prioritize, and document customer service requests from multiple channels in the service management system for efficient resolution and follow-up
Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference
Identify and escalate complex issues with detailed troubleshooting documentation, collaborating with senior engineers or management for resolution
Communicate proposed solutions and actions clearly to customers, ensuring compliance with regulatory guidelines
Participate in advanced training and continuous learning to enhance technical knowledge and resolve complex issues
Collaborate with cross-functional teams by sharing technical insights and best practices to improve service delivery and customer satisfaction
Manage and resolve customer issues under direct supervision, applying technical knowledge and seeking guidance for non-routine challenges
Build stable working relationships internally by exchanging information with colleagues, supervisors, and project leaders to support team goals
Perform any ad hoc duties assigned by the team lead
Preferred competencies and qualifications
Regulatory Compliance
Data Analysis & Interpretation
Root Cause Analysis (RCA)
Troubleshooting
Service Operations
Technical Documentation
Customer Service
KPI Monitoring and Reporting
Product Installation
Product Repair & Maintenance
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP) specializing in tailored solutions for service-centric organizations to enhance Profitability, Productivity, Efficiency, and Control (PPEC). We adapt to client cultures and deliver Total Service Management solutions across Asia Pacific.
Job Summary
Provide first-line remote technical support by troubleshooting and resolving customer issues within assigned modalities, ensuring compliance and customer satisfaction while collaborating with teams to improve service delivery.
Responsibilities
Resolve a wide range of technical issues remotely using troubleshooting skills to ensure customer satisfaction within assigned modalities
Register, prioritize, and document customer service requests from multiple channels in the service management system for efficient resolution and follow-up
Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference
Identify and escalate complex issues with detailed troubleshooting documentation, collaborating with senior engineers or management for resolution
Communicate proposed solutions and actions clearly to customers, ensuring compliance with regulatory guidelines
Participate in advanced training and continuous learning to enhance technical knowledge and resolve complex issues
Collaborate with cross-functional teams by sharing technical insights and best practices to improve service delivery and customer satisfaction
Manage and resolve customer issues under direct supervision, applying technical knowledge and seeking guidance for non-routine challenges
Build stable working relationships internally by exchanging information with colleagues, supervisors, and project leaders to support team goals
Perform any ad hoc duties assigned by the team lead
Preferred competencies and qualifications
Regulatory Compliance
Data Analysis & Interpretation
Root Cause Analysis (RCA)
Troubleshooting
Service Operations
Technical Documentation
Customer Service
KPI Monitoring and Reporting
Product Installation
Product Repair & Maintenance
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.
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