Kerja Sepenuh Masa, Member Relations Officer di BRITISH CLUB - Maukerja

Member Relations Officer

You will be responsible for delivering exceptional customer service and creating a welcoming experience for our members and guests. As the first point of contact, you will play a key role in building strong member relationships, recognising members, and encouraging participation in the Club's programmes and events.

Responsibilities:

• Ensure the smooth day-to-day operations of the Reception counter in accordance with the Club's SOPs and service standards.
• Attend to members' enquiries and provide accurate information in a professional and timely manner.
• Handle members' feedback and coordinate with the relevant departments to ensure prompt follow-up and resolution.
• Assist members with dining reservations, event bookings and general Club enquiries.
• Perform administrative duties, including maintaining and updating members' records, and processing absent membership and reinstatement applications.
• Coordinate the monthly New Members' Cocktail Reception.
• Build rapport with members and promote the Club's programmes, activities and events to encourage participation.
• Perform any other duties as assigned.

Requirements

• Diploma in Hospitality Management or a related discipline.
• Minimum 2 years' relevant experience in a front office, reception, customer service or hospitality environment.
• Customer-oriented with a pleasant personality and a meticulous approach to work.
• Experience interacting with expatriates or members in a club or hospitality environment will be an advantage.
• Good communication and interpersonal skills.
• Excellent command of spoken and written English.
• Able to work rotating shifts, weekends and public holidays.

Please send in your detailed resume to:

Head of Human Resource
The British Club
73 Bukit Tinggi Road, Singapore 289761
Email: [email protected]

All information will be treated with strictest confidence.
We regret that only short-listed applicants will be notified.