Kerja Sepenuh Masa, Logistic Executive di Maaez Kelantan - Maukerja

About the role

Responsible for designing, coordinating and implementing daily logistics operations including online customer order management, packaging, delivery and handling of received stock/goods to ensure smooth delivery processes and customer satisfaction in line with company objectives.

Key responsibilities

• Design and implement daily logistics operations related to online customer orders

• Manage customer orders from e-commerce platforms, social media, WhatsApp and company systems

• Check, validate and process order information including products, quantities and delivery addresses

• Execute picking, packing and labelling processes according to established standard operating procedures (SOP)

• Manage postage and delivery to customers using appointed courier services

• Prepare, print and manage delivery documents such as airway bills and delivery lists

• Update order status and tracking numbers in the system or provided records

• Ensure all orders are processed and delivered within the set timeframe (SLA)

• Receive, inspect and handle stock/goods arriving at company premises safely and orderly

• Arrange and store stock in the warehouse neatly, orderly and easily identifiable

About you

• Assist in inventory management including records of stock in and out related to online orders

• Liaise with courier and supplier regarding delivery and receipt of goods

• Handle delivery-related issues such as delays, damaged parcels, lost items or returns

• Assist in answering customer inquiries regarding delivery status when required

• Ensure warehouse and work areas are clean, neat and safe

• Comply with all safety procedures, company policies and operational guidelines