Kerja Sepenuh Masa, Executive, SLA, Performance Management - Chargeback di MISC Group Federal Territory - Maukerja

Executive, SLA, Performance Management & Chargeback

Kuala Lumpur, Malaysia (On-site)

Drive Service Excellence and Performance Across Finance Shared Services

MISC Berhad is looking for a proactive and analytical Executive, SLA, Performance Management & Chargeback to join our Group Financial Control (GFC) - Finance Shared Service Centre (FSSC) team.

In this role, you will be responsible for managing Service Level Agreements (SLAs), monitoring service performance, administering chargeback processes, and supporting continuous improvement initiatives. You will work closely with internal stakeholders, business units, auditors, and service providers to ensure service delivery excellence and operational efficiency.

What You'll Be Doing

SLA & Performance Management

• Monitor service performance against established SLAs and ensure compliance with agreed service standards.
• Communicate SLA requirements and changes with FSSC Heads and Business Unit (BU) stakeholders.
• Prepare periodic service performance reports and recommend corrective actions where required.
• Coordinate performance review meetings and support SLA contract reviews with stakeholders and legal teams.

Chargeback Management

• Manage and maintain the chargeback model for shared services.
• Support annual budgeting exercises to determine service costs and allocations.
• Coordinate with the Tax team on transfer pricing requirements and chargeback mark-ups.
• Track and ensure recovery of costs for services rendered to entities across the Group.

Continuous Improvement

• Analyse operational performance and identify opportunities to improve efficiency and service quality.
• Drive initiatives to streamline processes, reduce service requests, and promote automation.
• Support the adoption of best practices and continuous improvement frameworks across FSSC operations.

Portfolio & Service Catalogue Management

• Coordinate with vendors and outsourced service providers to support service delivery.
• Maintain and update the service catalogue and manage major service changes.
• Conduct customer satisfaction surveys and monitor service improvement opportunities.

What We're Looking For

Qualifications

• Degree in Accounting or a Professional Qualification such as ACCA, ICAEW, MICPA, CPA, or CIMA.

Experience

• Minimum 10 years of relevant experience in Accounting, Auditing, Finance, or Shared Services environments.
• Experience within the shipping, oil & gas, or shared service centre industry will be an added advantage.

Skills & Competencies

• SLA Management & Service Governance
• Performance Reporting & Analytics
• Chargeback & Cost Allocation Management
• Financial Planning & Budgeting
• Stakeholder Management
• Continuous Improvement & Process Optimisation
• Fundamentals of Accounting Principles
• Vendor & Service Management
• Strategic Agility
• Relationship Building
• Communication & Coordination Skills

Why Join MISC?

At MISC, you'll have the opportunity to contribute to the continuous enhancement of our Finance Shared Service Centre operations. Working alongside diverse stakeholders, you'll play a key role in driving operational excellence, improving service delivery, and supporting value creation across the Group.

Ready to make an impact in service management and performance excellence? Apply now and be part of MISC's transformation journey