Roles & Responsibilities
Provide timely reporting and escalation of operational issues to designated Client contacts.
Provide incident, event, and problem management support, including:
Coordinating information flow during M&E-related incidents.
Providing regular incident status updates.
Reviewing incident reports and preparing periodic trend summaries.
Tracking post-incident actions and remediation items to closure.
Provide cost and contract support services, including:
Supporting preparation of operating budgets related to M&E services.
Reviewing vendor invoices for scope and contractual alignment.
Provide change management support services, ensuring M&E-related changes follow agreed change processes, with appropriate documentation and reporting.
Skills & Requirements
Demonstrated experience delivering M&E engineering services in mission-critical or data center environments.
Capability to support services within regulated or financial services environments.
Familiarity with structured service management practices (e.g. incident, change, and problem management).
Purview Services is a global leader in Digital Engineering, offering expertise in digital transformation, customer experience, automation, data analytics, application development, and cloud & infrastructure solutions. With a focus on cutting-edge infrastructure services, Purview specializes in data center solutions, including storage, hyper-converged systems, networking, computing, hybrid cloud, service provider integration, and software-defined technologies.