Kerja Sepenuh Masa Restaurant Manager - Assistant Restaurant Manager (Berjaya Times Square), Gaji tinggi MYR 4,000 di 4FINGERS CRISPY CHICKEN Federal Territory - Maukerja

Responsible for the overall performance and operations of the store, including sales, profitability, team leadership, customer experience, and compliance with company standards. The role requires strong leadership, business acumen, and hands-on management to ensure smooth daily operations and drive store performance.

JOB RESPONSIBILITIES:

• Lead, coach, train, and develop a high-performing store team.
• Manage recruitment, onboarding, training, and performance evaluations for store employees.
• Foster a positive working environment and maintain high levels of employee engagement and motivation.
• Drive the achievement of sales targets through effective promotions, upselling, and excellent customer service.
• Analyse sales performance, customer traffic, and market trends to identify opportunities for revenue growth.
• Plan and implement Local Store Marketing (LSM) initiatives to increase store traffic and sales.
• Ensure the store is fully prepared for daily operations, including adequate manpower, equipment functionality, and stock availability.
• Monitor and control store operating costs, including labour, food costs, wastage, and other operational expenses.
• Ensure compliance with company SOPs, policies, food safety, hygiene, and operational standards.
• Monitor product quality and ensure consistent execution and presentation of all menu items.
• Drive excellent customer service standards, including speed of service, product knowledge, and customer engagement.
• Handle customer feedback and complaints professionally and ensure appropriate follow-up actions are taken.
• Ensure compliance with brand standards, including store cleanliness, visual merchandising, and overall store presentation.
• Maintain high standards of quality, food safety, and audit compliance at all times.
• Ensure employees comply with company policies, applicable labour laws, and workplace safety regulations.
• Conduct regular store self-audits and implement corrective and preventive actions where necessary.
• Oversee daily cash handling and ensure strict adherence to company cash control procedures.
• Ensure accurate daily cash reconciliation and timely banking of store collections.
• Implement appropriate controls to minimise cash handling errors, fraud, theft, and other financial risks.
• Monitor overall store performance and prepare or submit operational reports as required by management.

REQUIREMENTS:

• Minimum 3–5 years of managerial experience in the F&B industry, preferably in a restaurant or multi-unit environment.
• Strong leadership, communication, coaching, and people management skills.
• Good business acumen with a strong understanding of sales, P&L, labour cost, food cost, and cost control.
• Strong problem-solving, decision-making, and organisational skills.
• Ability to lead a team in a fast-paced and customer-focused environment.
• Hands-on leadership approach with the ability to manage daily operational challenges effectively.
• Willingness to work flexible hours, including weekends and public holidays.
• Positive attitude, strong work ethic, and passion for delivering excellent customer experiences.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person