Kerja Sepenuh Masa Admin Executive (To be based at Kota Damansara), Gaji tinggi MYR 3,000 di Invictus Forge Selangor - Maukerja

Position Summary

The Admin Executive provides administrative, operational, and coordination support across three core business units: Sales, Retail (TCG Store), and Card Grading Services. This role ensures smooth workflow, accurate documentation, timely reporting, and efficient communication between departments. The Admin Executive is responsible for maintaining records, supporting customer interactions, and ensuring compliance with internal SOPs.

Key Responsibilities

Administrative Support (General)

• Maintain and update all administrative records, documents, and filing systems.
• Prepare daily, weekly, and monthly operational reports.
• Handle data entry for inventory, sales, grading submissions, and customer records.
• Manage internal communication between departments.
• Ensure all SOPs are followed and documentation is complete.
• Assist in scheduling, calendar management, and coordination of tasks.

Sales Administration

• Prepare quotations, invoices, receipts, and sales documentation.
• Update CRM or sales tracking sheets with customer interactions and follow-ups.
• Assist Sales Executives with product availability checks and stock reservations.
• Track and compile sales performance reports.
• Support customer communication via WhatsApp, email, or social media.
• Coordinate special orders, preorders, and customer reservations.

Retail TCG Store Administration

• Update POS system with new products, pricing, and promotions.
• Maintain product catalogues (sealed products, singles, accessories).
• Assist with stock receiving, tagging, and SKU creation.
• Prepare daily retail reports (sales, foot traffic, stock movement).
• Support tournament/event registration and data entry.
• Maintain customer membership records and loyalty programme data.
• Assist Retail Staff with documentation for buylist transactions.

Grading Operations Administration

• Manage grading submission forms, customer details, and card lists.
• Ensure accuracy of card information (set, number, condition, declared value).
• Coordinate with grading partners (local or international).
• Track submission batches, timelines, and return dates.
• Update grading status sheets and notify customers of progress.
• Prepare invoices and documentation for grading fees.
• Assist in organising cards for submission and return processing.

Inventory & Documentation Control

• Maintain updated inventory records across Sales, Retail, and Grading.
• Assist in stock counts and reconciliation.
• Track movement of high-value items (sealed cases, premium singles, graded cards).
• Ensure proper documentation for incoming and outgoing stock.
• Report discrepancies immediately to management.

Customer Service Support

• Assist customers with inquiries related to sales, retail products, or grading services.
• Provide updates on grading timelines, product availability, and promotions.
• Handle basic customer complaints and escalate when necessary.
• Maintain professional communication across all channels.

Operational Coordination

• Support event days by preparing registration sheets, attendance lists, and prize documentation.
• Coordinate logistics for grading shipments and returns.
• Assist in preparing marketing materials (product lists, announcements, updates).
• Ensure all departments receive timely administrative support.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Do you have knowledge about Trading Card Games (TCG)?
• Do you have experience working as an Admin Executive before?
• What is your current and expected salary?
• How long is your notice period?
• Are you willing to work at Kota Damansara ?

Work Location: In person