Kerja Sepenuh Masa Marketing Ops Associate (Campaign Support) | Changi Airport, Gaji tinggi SGD 4,000 di PERSOL Central Region (Singapore) - Maukerja

Job Details:

• Contract Duration: 1 September 2026 - 31 March 2027

• Location: Changi Airport

Job Descriptions:

1. Voucher Reimbursement (Tenant Operations)

• Manage end-to-end tenant reimbursement process via Tenant Admin Portal

• Monitor and ensure timely submission of tenant declarations in line with monthly timelines

• Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs)

• Identify discrepancies (e.g. missing transactions, incorrect amounts) and:

  • Follow up with tenants for clarification and supporting details

  • Escalate unresolved or complex issues for further investigation

2. Passenger Enquiries

• Manage passenger enquiries received via various channels such as Request-for-Help (RFH), Chatbot, Campaign mailbox

• Perform initial assessment of enquiries to determine appropriate resolution:

  • Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection)

  • Request additional information from passengers where required

• Handle basic service recovery cases where applicable

• Escalate complex or system-related cases to internal team for further investigation

• Maintain proper case tracking and ensure timely follow-up and closure
  
  

3. Financial Reconciliation

• Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports

• Verify consistency of voucher values, assign codes, and totals across reports

• Assist in identifying discrepancies for further investigation

• Coordinate internal confirmation and send closure email to Finance with supporting documents
  
  

4. Post-Campaign Reporting

• Consolidate campaign data (e.g. voucher redemption, reimbursement and enquiry records) to support post-campaign reporting

• Assist the manager in preparing post-campaign summary reports and presentation materials

• Track key metrics (e.g. redemption rates, reimbursement totals, enquiry volumes and resolution times) for reporting

5. General

• Undertake any other ad-hoc tasks as assigned by the reporting manager

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.

Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

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