- Singapore Singapore
Kerja Sepenuh Masa Service Desk Engineer, Gaji tinggi SGD 3,100 di U3 INFOTECH PTE. LTD. - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains. The role provides Level 1 IT support via phone and remote tools and is responsible for supporting and administering Microsoft 365 (M365) environments, including user management, mailbox configuration, and issue resolution across M365 services.
Service Desk & Incident Support
Provide First Call Resolution (FCR) support via phone, email, and remote access tools
Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
Maintain end-to-end ownership of incidents until closure with accurate documentation
Support, troubleshoot, and administer Microsoft 365 ecosystem, including:
Outlook, Office Apps
Teams, OneDrive, SharePoint
Copilot
Intune (basic device/app support)
Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
Monitor service health and respond to M365-related incidents
Essential Qualifications
Diploma with minimum 2 years of end-user support or service desk experience
Hands-on experience supporting:
Desktops, laptops, tablets, and smartphones
Windows OS and Active Directory
Microsoft 365 applications and services
Preferred Skills & Experience
VPN and macOS support knowledge
Strong understanding of hardware, peripherals, and accessories
Experience supporting Wi-Fi and LAN connectivity
Service Desk & Incident Support
Provide First Call Resolution (FCR) support via phone, email, and remote access tools
Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
Maintain end-to-end ownership of incidents until closure with accurate documentation
Support, troubleshoot, and administer Microsoft 365 ecosystem, including:
Outlook, Office Apps
Teams, OneDrive, SharePoint
Copilot
Intune (basic device/app support)
Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
Monitor service health and respond to M365-related incidents
Essential Qualifications
Diploma with minimum 2 years of end-user support or service desk experience
Hands-on experience supporting:
Desktops, laptops, tablets, and smartphones
Windows OS and Active Directory
Microsoft 365 applications and services
Preferred Skills & Experience
VPN and macOS support knowledge
Strong understanding of hardware, peripherals, and accessories
Experience supporting Wi-Fi and LAN connectivity
Peringatan Penting
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