Kerja Sepenuh Masa, Business Development Executive di Asian Overland Services Tours & Travel Sabah - Maukerja

Company Overview

Established in 1976, Asian Overland Services (AOS) is a fully registered, privately owned Malaysian company specializing in tour operations and destination management. With decades of expertise, AOS offers a wide array of customized travel packages to Malaysia, Borneo, and Brunei.

Our dedicated and experienced team is trained to provide 24/7 customer support ensuring personalized and efficient service for every client. We operate our own fleet of vehicles and employ licensed drivers and professional tour guides, reinforcing our commitment to quality and safety.

AOS excels in managing a la carte FITs (Free Independent Travelers), as well as small exclusive and large group tours. Our strength lies in crafting unique and creative itineraries tailored to diverse traveller’s interests.

In tune with evolving technology, we enhance efficiency and service delivery through a comprehensive B2B booking engine platform via ************* to our partners.

AOS, a long-standing advocate of sustainability, was awarded the “Travelife Partner” status, as it meets over 100 standards across office management, product range, international business partners and customer communication. AOS is working towards achieving the Travelife Certified Award, demonstrating our ongoing commitment to responsible tourism.

Job Requirements:

Education Requirements:

• Diploma or higher in Hospitality, Tourism, Business Management, or a related field.

Preferred Experience:

• Minimum 3 years of working experience in a related field.
• Experience in Malaysia Inbound Travel for the China market will be an added advantage.
• Experience in preparing budgets and marketing plans.

Skills & Attributes:

• Good interpersonal and communication skills.
• Proficient in both written and spoken English and Mandarin.
• Strong customer service orientation with the ability to handle client enquiries professionally.
• Able to work independently, resourceful, and IT literate.
• Demonstrates analytical, planning, and decision-making skills.
• Functional understanding of business principles and operations.

What We Offer:

• A collaborative and growth-oriented environment.
• Exposure to international projects and clients.
• Opportunities for professional development and on-the-job training.
• A chance to be part of impactful, large-scale events and group programs.

Areas of Responsibilities:

1.   Business Development

• Identify business opportunities in relevant market segmentation.
• Develop and execute business plans, strategies, and targets to achieve annual budgets and objectives.
• Expand market coverage
• Promote and develop products (including travel packages, online systems, and the AOS Worldwide Brochure) to meet agents’ requirements.
• Proactive in sourcing market updates such as competitor’s intelligence and latest travel trend.
• Consistent analysis of business activities.

2.   Sales

• Lead and work with support team to prepare proposals according to customer’s requirements.
• Involve in price and cost management, including negotiation with suppliers, price calculation, and finalizing selling price to meet targeted gross profit.
• Follow up sales leads and proposals with agents in order to maximize sales.
• Execute assigned role in projects including overseeing or executing specific task(s) in Incentive Group arrangement in destination.
• Coordinate closely with the Reservation Department on daily Sales & Marketing matters
• Liaise with the Finance Department on payment collection and credit management of relevant agents.
• Travel for business development activities, including sales trips and participation in trade shows.

3.   Marketing

• Plan or support annual promotional activities such as trade shows and sales visits to local and international agents.
• Actively network with partners, hoteliers, suppliers, and industry contacts to promote the company’s products and services.
• Build and maintain strong relationships with agents through professional engagement activities.
• Maintain active communication and strong rapport with agents through frequent and prompt follow-ups.