- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, HCP Onboarding Specialist (PwC Acceleration Center Kuala Lumpur) di PwC Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Kuala Lumpur
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
In regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
What Sets You Apart
In regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
HCP Onboarding Specialist is responsible to handle administrative coordination for HCP engagements, including data entry, portal onboarding support, debarment and exclusion screening, HCP tiering, Conflict of Interest documentation, and engagement approval routing. Works closely with internal teams to confirm timely, accurate, and compliant onboarding of HCPs, escalating exceptions as needed and maintaining readiness for engagement.
Responsibilities may include, but are not limited to:
- Onboarding:
- Initiate HCP/expert profile creation as necessary in Reltio or similar master data management system, confirming all required data fields are complete and accurate
- Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting
- Coordinate documentation collection from Experts and review submissions for completeness, following up to resolve any identified gaps
- Compliance:
- Perform due diligence activities including Conflict of Interest (COI) reviews (i.e., ensuring timely documentation, expiration tracking, red flag escalation and stakeholder coordination)
- Determine consent requirements following predefined criteria; confirms if consent is captured and record consent status accordingly
- Tiering & Escalation:
- Conduct Fair Market Value (FMV) tiering tasks in technology, confirming alignment to defined parameters
- Escalate issues, exception requests, or anomalies to the appropriate client team members for resolution
- Inform the team of travel or FMV exception requests to trigger review in the system of record and document outcomes
- Documentation & Coordination:
- Document exceptions and maintain thorough records for audit readiness and transparency reporting
- Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution
The Opportunity
Join our Acceleration Center Kuala Lumpur and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an HCP Onboarding Specialist at PwC Acceleration Center Kuala Lumpur, you will play a pivotal role in managing the onboarding process for healthcare professionals, confirming compliance and accuracy in data management. Within our Risk and Compliance practice, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
As an Associate, you will be immersed in a learning environment where you will contribute to client engagements and projects, developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.
In this role at PwC, you will handle administrative coordination for HCP engagements, including data entry, portal onboarding support, and compliance documentation. You will work closely with internal teams to confirm timely, accurate, and compliant onboarding of HCPs, escalating exceptions as needed and maintaining readiness for engagement. This position offers a unique opportunity to develop your skills in a dynamic and supportive environment, contributing to the success of our clients and the firm.
Responsibilities
What You Must Have
Join our Acceleration Center Kuala Lumpur and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an HCP Onboarding Specialist at PwC Acceleration Center Kuala Lumpur, you will play a pivotal role in managing the onboarding process for healthcare professionals, confirming compliance and accuracy in data management. Within our Risk and Compliance practice, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
As an Associate, you will be immersed in a learning environment where you will contribute to client engagements and projects, developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.
In this role at PwC, you will handle administrative coordination for HCP engagements, including data entry, portal onboarding support, and compliance documentation. You will work closely with internal teams to confirm timely, accurate, and compliant onboarding of HCPs, escalating exceptions as needed and maintaining readiness for engagement. This position offers a unique opportunity to develop your skills in a dynamic and supportive environment, contributing to the success of our clients and the firm.
Responsibilities
- Coordinating administrative tasks for HCP engagements, including data entry and portal onboarding support
- Conducting debarment and exclusion screenings to maintain compliance with regulatory standards
- Managing HCP tiering and Conflict of Interest documentation to support engagement approval processes
- Collaborating with internal teams to confirm timely and accurate onboarding of HCPs
- Escalating exceptions and anomalies to appropriate client team members for resolution
- Supporting HCPs through portal onboarding, assisting with registration and troubleshooting
- Performing due diligence activities, including Conflict of Interest reviews and stakeholder coordination
- Documenting exceptions and maintaining thorough records for audit readiness and transparency reporting
- Collaborating with business owners, compliance, and legal teams to confirm onboarding consistency
- Conducting Fair Market Value tiering tasks and aligning them with defined parameters
- Informing teams of travel or FMV exception requests to trigger system reviews and document outcomes
- Utilizing compliance frameworks and standards to guide regulatory compliance program maintenance
What You Must Have
- Bachelor's degree relevant experience in life sciences, healthcare operations, compliance, or consulting is preferred
- 1–4 years of experience in HCP engagement operations, compliance, or medical affairs support
- Fluency in both English and Bahasa Indonesia/Vietnamese/Thai
- Familiarity with fair market value tiering, COI management
- Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/ HCP engagement systems
What Sets You Apart
- Demonstrating proficiency in compliance frameworks and standards
- Utilizing data analysis and interpretation skills for regulatory reporting
- Supporting client teams with anti-money laundering compliance initiatives
- Collaborating effectively with business owners and legal teams for issue resolution
Job ID: 754944WD
Location: Kuala Lumpur
Specialism: Managed Services
Grade: Associate
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