Kerja Sepenuh Masa, Recovery Officer di P & A SMART SOLUTION (M) SDN BHD Federal Territory - Maukerja

Company Description P & A SMART SOLUTION (M) SDN BHD has built a strong reputation since 1998 for delivering effective debt collection results through a professional and empathetic approach. The company’s experienced collection specialists are organized to leverage diverse talents, ensuring tailored strategies for clients. P & A SMART SOLUTION focuses on maintaining a dynamic workforce, with HR actively seeking passionate individuals who support the company’s mission and help drive client success. The organization operates with high standards of integrity and has maintained full compliance and registration with the Ministry of Finance since 2013. This environment offers opportunities for growth in a well-regulated and client-focused financial services setting.
Role Description The Recovery Officer is responsible for managing and executing debt collection activities in a professional, ethical, and customer-focused manner. This full-time, on-site role in Kuala Lumpur involves contacting customers via phone, email, and other approved channels to negotiate payment arrangements, resolve outstanding balances, and update account status. The Recovery Officer reviews and analyzes customer accounts, identifies repayment solutions, and documents all interactions accurately in internal systems. The role includes collaborating with internal teams to escalate complex cases, preparing basic reports on recovery performance, and ensuring compliance with company policies, industry regulations, and client requirements. The Recovery Officer also supports continuous improvement by providing feedback on collection processes and customer trends.
Qualifications

• Candidates should possess strong interpersonal skills and customer service abilities to handle sensitive conversations and build rapport with diverse customers.
• Candidates should possess practical experience or knowledge in debt collection and recovery processes, including negotiation, follow-up, and case management.
• Candidates should possess analytical skills to review account information, identify repayment options, and assess risk or priority levels.
• Candidates should possess basic finance knowledge to understand billing, payment terms, and financial implications of recovery arrangements.
• Candidates should ideally have good communication skills in English and Bahasa Malaysia, both written and verbal.
• Candidates should be detail-oriented, organized, and able to work under targets with integrity and respect for confidentiality.
• Candidates should preferably have prior experience in collections, banking, finance, or related fields; fresh graduates with relevant skills are also encouraged to apply.
• Candidates should have at least a secondary school qualification; a diploma or degree in business, finance, or a related discipline is an advantage.