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Kerja Sepenuh Masa, AWS Connect Implementation Engineer | Malaysia (Full-Time) di Krise Federal Territory - Maukerja

AWS Connect Implementation Engineer | Malaysia (Full-Time)

Krise

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

We’re Hiring: AWS Connect Implementation Engineer | Malaysia (Full-Time)

Are you passionate about building next-gen cloud contact center solutions? Join us as an AWS Connect Implementation Engineer and play a key role in delivering scalable, customer-centric platforms using Amazon Connect.

Location: Malaysia
Experience: 4–6 years (min. 2 years in AWS Connect)
Employment Type: Full-time

What You’ll Do:
  • Design & implement Amazon Connect-based contact center solutions
  • Configure flows, queues, routing profiles, and user setups
  • Integrate AWS services (Lambda, Lex, S3, DynamoDB, CloudWatch)
  • Build IVR, chatbots & analytics solutions
  • Support migration from legacy telephony systems
  • Troubleshoot call flows, latency & integration issues
  • Ensure security, compliance & documentation standards

What We’re Looking For:
Hands-on experience with Amazon Connect
Strong skills in AWS Lambda (Node.js/Python), API Gateway
Experience with CRM integrations (Salesforce, Zendesk, etc.)
Knowledge of Lex, Polly, Contact Lens
Understanding of VoIP, SIP & telephony concepts
Experience with CloudWatch, X-Ray
AWS Certifications (preferred): AWS Certified Developer/Architect, AWS Certified Advanced Networking, or AWS Contact Center Competency.

Nice to Have:
  • Contact center transformation project experience
  • CI/CD & DevOps exposure
  • Agile delivery experience

Apply Now: *************
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  • ️ Note: Only local/eligible candidates may apply. No visa sponsorship will be provided.

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