- Petaling Petaling Selangor Malaysia
Kerja Sepenuh Masa, Customer Service Executive di Bubble Gum X Selangor - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the role
The Customer Service Executive is the primary point of contact for clients of our hair removal and lash services business. You will be responsible for providing exceptional customer service, managing client inquiries, scheduling appointments, promoting services and products, and ensuring a positive and welcoming experience for all customers, both in person and through online channels.
Key responsibilities
Greet clients warmly and professionally upon arrival and through online communication channels (e.g., phone, WhatsApp, email, social media)
Respond promptly and courteously to client inquiries about hair removal and lash services, pricing, packages, and promotions
Address client concerns, feedback, and complaints with empathy and professionalism, striving for satisfactory resolutions
Build rapport and maintain positive relationships with clients to encourage repeat business and loyalty
Develop and maintain a thorough understanding of all hair removal and lash services offered by the company (e.g., waxing, laser)
Provide accurate and informative advice to clients on suitable services based on their needs and skin type
Promote and upsell relevant services, packages, and retail products to enhance the client experience and achieve sales targets
Manage appointment bookings, cancellations, and rescheduling efficiently and accurately using the Company's scheduling system
Process client payments accurately and efficiently using the XLABS (POS) system
Maintain accurate and up-to-date client records, including contact information, service history, preferences, and any relevant notes
About you
Thorough understanding of all hair removal and lash services offered by the company
Ability to provide accurate and informative advice to clients on suitable services based on their needs and skin type
Proficiency with appointment scheduling systems
Experience processing payments using POS systems
Knowledge of data privacy policies and compliance requirements
Professional appearance and demeanor reflecting the brand image
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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