Kerja Sepenuh Masa, Trainer Asst di Adecco WP Kuala Lumpur - Maukerja

Trainer

Location: Menara Merdeka 118, Kuala Lumpur

Working Hours: Office Hours

• Basic Salary: RM3,500 – RM4,500
• Target Experience: 2–4 years
• Level: Junior to Mid-level
• Reports to: Training Executive

Key Responsibilities

1. Training Delivery

• Conduct induction, onboarding, and refresher training programs.
• Deliver training according to approved training plans and materials.
• Ensure consistent learning experiences across all employees.

2. Service Excellence Training

• Facilitate Guest engagement, customer service, and behavioral standards training.
• Reinforce service culture and professionalism.
• Support initiatives to enhance Guest satisfaction and frontline performance.

3. Safety & Compliance Training

• Assist in delivering safety awareness, emergency response, and SOP training.
• Coordinate with Operations and Security teams to ensure compliance requirements are met.

4. Operational Readiness

• Support drills, rehearsals, and practical training exercises.
• Ensure Team Members understand emergency procedures and operational protocols.

5. Training Administration

• Maintain training attendance records, assessments, and feedback forms.
• Track training completion and report progress to the Training Executive.
• Ensure training documentation remains audit-ready.

6. Continuous Improvement

• Gather participant feedback and evaluate training effectiveness.
• Identify knowledge gaps and improvement opportunities.
• Assist in updating training content and materials when required.

Requirements

Education

Required

• Diploma or Certificate in Human Resources, Hospitality, Tourism, Education, or a related field.

Preferred

• Degree in Human Resources, Hospitality, Tourism, Education, or related discipline.

Experience

Required

• Minimum 2 years of experience in training delivery, coaching, facilitation, or service-oriented operations.

Preferred

• Experience within hospitality, tourism, attractions, retail, aviation, customer service, or other high-volume environments.

Skills & Competencies

Required

• Strong presentation and communication skills.
• Ability to engage and train frontline employees.
• Understanding of customer service standards and operational procedures.
• Good organizational and documentation skills.
• Proficient in Microsoft Office.
• Able to support flexible training schedules when required.

Preferred

• Knowledge of Learning Management Systems (LMS).
• Exposure to safety, compliance, or operational training environments.

Certifications

Preferred

• Train-the-Trainer Certification.
• Professional Training or Facilitation Certification.
• Basic First Aid or Safety Certification.

How to Apply:

Interested candidates are invited to send their updated CV to ************************ and ********************* Please indicate the position title in the email subject line.