- Paya Lebar Road Geylang Southeast (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Officer (Luxury Brand) - Office Hour, Gaji tinggi SGD 2,900 di SWIFT SEARCH GLOBAL PTE. LTD. Southeast (Singapore) - Maukerja
Customer Service Officer (Luxury Brand) - Office Hour
SWIFT SEARCH GLOBAL PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits
We are representing a
prestigious international luxury watch brand
with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a
Customer Service Associate
to support their
After-Sales Service function
.
This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.
Key Responsibilities
Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
Advise customers on product care, maintenance, and proper usage
Record and update customer and service-related information accurately in the CRM system
Manage and resolve customer issues or feedback in a professional and timely manner
Coordinate with overseas service teams for repair and after-sales matters
Handle administrative tasks to support daily after-sales operations
Undertake additional responsibilities as assigned by the Customer Service Manager
Requirements
Strong service mindset with a professional and customer-focused approach
Excellent communication and interpersonal skills, with patience and empathy
Confident in handling customer queries and resolving issues independently
Good organisational skills with the ability to manage multiple tasks concurrently
A collaborative team player with a proactive attitude
Previous retail experience, especially within luxury or premium retail, is highly advantageous
EA License No: 18C9495
EA Personnel Name: Willie Goh
EA Personnel No: R2197853
Swift Search Global Pte Ltd is a Newly Founded Recruitment Agency by a group of established and experienced Recruitment Consultants. Providing reliable recruitment and outsourcing manpower solutions. We are a business inspired by Vision, driven by Mission and underpinned by Values. We have put our Vision, Mission and Values here for you to see, along with what they mean to our candidates, clients and partners so that you can decide whether we are a company built of things which matter to you.
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits
We are representing a
prestigious international luxury watch brand
with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a
Customer Service Associate
to support their
After-Sales Service function
.
This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.
Key Responsibilities
Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
Advise customers on product care, maintenance, and proper usage
Record and update customer and service-related information accurately in the CRM system
Manage and resolve customer issues or feedback in a professional and timely manner
Coordinate with overseas service teams for repair and after-sales matters
Handle administrative tasks to support daily after-sales operations
Undertake additional responsibilities as assigned by the Customer Service Manager
Requirements
Strong service mindset with a professional and customer-focused approach
Excellent communication and interpersonal skills, with patience and empathy
Confident in handling customer queries and resolving issues independently
Good organisational skills with the ability to manage multiple tasks concurrently
A collaborative team player with a proactive attitude
Previous retail experience, especially within luxury or premium retail, is highly advantageous
EA License No: 18C9495
EA Personnel Name: Willie Goh
EA Personnel No: R2197853
Swift Search Global Pte Ltd is a Newly Founded Recruitment Agency by a group of established and experienced Recruitment Consultants. Providing reliable recruitment and outsourcing manpower solutions. We are a business inspired by Vision, driven by Mission and underpinned by Values. We have put our Vision, Mission and Values here for you to see, along with what they mean to our candidates, clients and partners so that you can decide whether we are a company built of things which matter to you.
Peringatan Penting
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