Full Time Gaming Support Specialist (Immediate Joiner) Jobs, Salary up to MYR 3,300 in Transcosmos Malaysia Federal Territory - Maukerja

A. Position Overview

We are looking for a Mobile Game Player Support Specialist to provide timely and effective assistance to players. The ideal candidate has customer service experience, a strong interest in mobile gaming, and a good understanding of strategy and simulation games.

You will assist players with gameplay-related enquiries, account issues, purchases, technical concerns and other support matters while ensuring a positive player experience.

B. Key Responsibilities

· Respond to player enquiries through the assigned support channels, such as email, live chat or in-game support.

· Assist players with account access, gameplay, in-game purchases, rewards and other game-related concerns.

· Guide players through basic troubleshooting steps for technical issues.

· Investigate reported issues and escalate complex cases to the relevant technical or game operations team.

· Provide clear, accurate and professional responses based on established processes and game guidelines.

· Record and maintain complete details of player interactions and case resolutions.

· Identify recurring player concerns, bugs or gameplay issues and report them to the relevant team.

· Gather player feedback and share useful insights to support improvements to the game and player experience.

· Keep up to date with game features, events, updates and relevant support procedures.

· Meet the required service-level, productivity, response-time and quality standards.

C. Qualifications

• Educational Background
• Diploma or Bachelor's Degree in any field. Candidates with SPM qualifications may also be considered if they have relevant customer service experience and a proven ability to deliver positive customer experiences.
• Experience:
• Minimum 1–2 years of customer service experience, preferably in the gaming, technology, e-commerce, contact centre or other service-oriented industries.
• Candidates with 1–2 years of hands-on mobile gaming experience, particularly in Simulation and Strategy (SLG) games will have an added advantage.
• Fresh graduates and candidates without direct gaming-industry experience are also encouraged to apply if they are active mobile gamers with strong communication skills and a willingness to learn.
• Skills:

o Communication: Strong verbal and written English communication skills, with the ability to communicate clearly, professionally and courteously with players.

o Gaming Knowledge: Good understanding of mobile gaming concepts, particularly survival strategy games, including player progression, alliances, resources, in-game events and purchases.

o Customer-Centric Mindset: Passionate about providing a positive player experience and supporting players with patience and empathy.

o Problem Solving: Able to understand player concerns, conduct basic troubleshooting and provide clear and practical solutions.

o Ownership and Accountability: Takes responsibility for player enquiries and follows through to ensure cases are properly resolved or escalated.

o Emotional Intelligence: Demonstrates patience, professionalism and composure when managing frustrated players or challenging situations.

o Adaptability: Able to learn new game features, updates, support tools and operating procedures quickly.

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

• Dental insurance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person