Kerja Sepenuh Masa, Online Support Specialist di BeNext Selangor - Maukerja

Company Description BeNext Sdn Bhd is a growing organization based in Subang Jaya, focused on delivering digital services and solutions that support modern business needs. The company values reliability, responsive support, and user-friendly technology to help clients operate efficiently. Team members are encouraged to work collaboratively, share ideas, and contribute to continuous improvement. BeNext promotes a professional yet flexible environment, including opportunities for hybrid work arrangements and skill development.

Role Description The Online Support Specialist is a full-time, hybrid role based in Subang Jaya, with flexibility for partial work-from-home arrangements. The specialist will handle customer inquiries through online channels such as email, chat, and support portals, providing accurate information and timely resolutions. Daily responsibilities include diagnosing basic technical issues, guiding users through troubleshooting steps, and escalating complex cases to the appropriate technical teams. The role also involves documenting support interactions, updating FAQs or help resources, and monitoring service queues to ensure service-level commitments are met. The Online Support Specialist will collaborate with colleagues across departments to improve support processes and enhance overall customer experience.

Qualifications

• Candidates should possess strong Customer Support and Communication skills to handle inquiries clearly, professionally, and empathetically across online channels.
• Candidates should possess solid Technical Support and Troubleshooting skills to interpret issues, guide users through solutions, and escalate cases effectively.
• Candidates should possess good Analytical Skills to interpret user feedback, identify patterns in issues, and support improvements to processes and documentation.
• Comfort with web-based systems, ticketing tools, and common productivity software; ability to learn new platforms quickly.
• Strong written and spoken English; additional language proficiency is an advantage.
• Organized work habits, attention to detail, and the ability to manage multiple cases simultaneously in a fast-paced environment.
• Previous experience in online customer service or technical support is preferred but not mandatory; relevant training or certifications are an added benefit.