Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi MYR 2,700 di Minar Suria Venture (M) Selangor - Maukerja

We at Minar Suria are a Licensed Recruitment Agency that primarily focused on Foreign worker recruitment.

Job Title: Customer Service Executive

House Maid Recruitment Job Summary

The Customer Service Executive will be responsible for managing and supporting clients throughout the entire house maid recruitment process. The role serves as the main point of contact between the company, employers, recruitment partners, and internal operations team to ensure that each recruitment case is handled efficiently, professionally, and in accordance with the required procedures.

The successful candidate will be expected to provide regular updates to clients, coordinate documentation, manage recruitment cases, arrange interviews, follow up on application progress, and ensure a smooth customer experience from initial enquiry until the house maid is successfully deployed to the employer.

Key Role

To manage the end-to-end customer service and coordination process for house maid recruitment cases, ensuring that clients receive clear communication, timely updates, accurate documentation support, and professional assistance throughout the recruitment and deployment process.

Key Roles & Responsibilities

1. Client Management & Customer Service

• Act as the primary point of contact for clients engaging the company for house maid recruitment services.
• Attend to customer enquiries through telephone calls, WhatsApp, email, social media, and walk-in enquiries.
• Explain the house maid recruitment process, requirements, estimated timelines, documentation, and applicable charges to clients.
• Maintain professional and regular communication with clients throughout the recruitment process.
• Provide timely updates regarding candidate selection, documentation, application progress, visa processing, arrival, and deployment.
• Handle client concerns, complaints, and service-related issues professionally and escalate complex matters to management when necessary.
• Maintain good relationships with existing clients and encourage referrals and repeat business.

2. Candidate Coordination

• Coordinate with recruitment partners and sourcing agents regarding available house maid candidates.
• Obtain and organize candidate biodata, employment history, medical information, skills, and supporting documentation.
• Shortlist suitable candidates based on the employer's requirements and preferences.
• Arrange interviews between employers and house maid candidates through video call, telephone, or other approved methods.
• Record employer feedback and candidate selection decisions.
• Coordinate replacement candidates where required.

3. Documentation & Application Support

• Assist clients in preparing and submitting the required documents for house maid recruitment applications.
• Check documents for completeness and accuracy before submission.
• Coordinate supporting documents required for relevant applications with Malaysian authorities and overseas recruitment partners.
• Maintain proper records of passports, approvals, visas, medical reports, employment contracts, receipts, application forms, and other supporting documents.
• Ensure confidential client and candidate information is handled securely.

4. Application Progress Monitoring

• Monitor the progress of applications involving relevant government departments, immigration authorities, recruitment systems, embassies, and overseas agencies.
• Follow up on outstanding applications and inform clients of any additional requirements.
• Maintain accurate records of application submission dates, approval dates, expiry dates, and important deadlines.
• Coordinate with the operations team regarding immigration, visa, medical, and deployment arrangements.

5. Arrival & Deployment Coordination

• Inform employers regarding confirmed arrival schedules.
• Coordinate airport arrival, transportation, handover, and deployment arrangements where applicable.
• Ensure the necessary documents are prepared before the house maid is handed over to the employer.
• Brief employers and house maids regarding relevant employment arrangements, responsibilities, and company procedures.
• Follow up with employers after deployment to ensure that the placement is progressing satisfactorily.

6. After-Sales Support

• Conduct follow-ups with clients after the house maid has been deployed.
• Assist with enquiries relating to adjustment issues, replacements, documentation, permit renewals, or other post-deployment matters.
• Coordinate complaints or disputes between employers and house maids with the relevant internal personnel.
• Maintain proper records of complaints, resolutions, and follow-up actions.

7. Administrative & Reporting Duties

• Update customer databases, recruitment trackers, CRM systems, and internal records.
• Prepare daily, weekly, or monthly reports on enquiries, confirmed clients, active cases, pending applications, deployments, and outstanding matters.
• Maintain proper filing of client and candidate documentation.
• Prepare quotations, invoices, receipts, acknowledgement forms, and other administrative documents where required.
• Ensure all client communications and important case developments are properly documented.

8. Sales & Business Support

• Follow up with potential customers who have enquired about house maid recruitment services.
• Convert qualified enquiries into confirmed customers where appropriate.
• Explain available recruitment packages and services professionally.
• Support marketing campaigns by responding to leads generated through social media, advertisements, referrals, and other channels.
• Maintain records of leads, follow-up activities, conversions, and lost opportunities.

Pay: RM2,200.00 - RM2,700.00 per month

Work Location: In person