Full Time Cloud - Application Support Jobs, Salary up to SGD 4,000 in XEDGE PTE. LTD. Southeast (Singapore) - Maukerja

Role Overview

• The Helpdesk Support Engineer will provide on-sitetechnical support at the clients premises for a web-based applications andsoftware.

• The role involves first-level troubleshooting, ticketmanagement and documentation. User guidance on application and software add-inswhile escalating complex issues to higher level support when required.
  

Key Responsibilities

• Provide on-site support to end-users, addressingtechnical queries and issues related to the company's web-based applicationsand software.

• Create and manage support tickets via JIRA, includingacknowledging user requests (via email, Skype, Microsoft Teams or walk-in),assigning ticket numbers and ensuring timely follow-up.

• Guide and support agency helpdesk staff in theinstallation and configuration of Microsoft Word add-ins.

• Document troubleshooting steps and resolutions forrecurring or new issues to build a knowledge base for continuous improvement.

Required Skills & Competencies

• 1–2 years of experience in IT support, cloud orapplication support roles.

• Exposure to cloud platforms like AWS, Azure or GCP.

• Understanding of 3 Tier architecture.

• Understanding of XML, XSLT etc.

• Familiarity with microservices architecture andcontainerized applications (Docker/Kubernetes is a plus).

• Experience with CI/CD pipelines and version control(Git, Visual SVN).

• Knowledge of React.js, Node.js and MongoDB or XMLdatabases for application support and debugging.

• Strong understanding of end-user support, ticketingsystems (JIRA), and patch management.

• Excellent problem-solving and communication skills foruser interaction and documentation.

• Strong knowledge of end-user support for web-basedapplications and Microsoft Office add-ins.

• Good understanding of patch management for software.

• Effective communication skills for supporting users andguiding agency helpdesk teams.

• Strong documentation skills for creatingtroubleshooting and resolution guides.

• Ability to work independently on-site whilecollaborating with remote L3/L4 support teams.
  

Qualifications

• Diploma in Computer Science, Information Technology orrelated field.

• 2–4 years of relevant IT development experience.

• Experience with Microsoft Word add-ins andtroubleshooting software integration.

• Knowledge of ITIL practices is an advantage.