Responsibilities
Lead and manage the overall delivery of off-site application-processing and letter-fulfilment services.
Monitor processing timelines, output volumes, accuracy, backlog and KPI performance.
Ensure appropriate segregation of duties between data entry and verification personnel.
Review operational reports, identify service gaps and implement timely corrective actions.
Ensure compliance with SOPs, policies, process flows, confidentiality and data-protection requirements.
Coordinate staff training, onboarding, backup resources and replacement staffing for service continuity.
Act as the main management contact during office hours via email, MS Teams and telephone.
Provide regular performance updates, escalation reports and improvement recommendations.
Oversee staff performance, conduct, morale, discipline and contractual compliance.
Requirements
Bachelor’s degree in any discipline.
Experience in a supervisory, operations-lead or project-management role.
Relevant experience in assistance scheme or programme processing, appeal assessment, bill/claim verification, progress monitoring, reporting and KPI management.
Strong leadership, stakeholder-management, reporting and problem-solving skills.
Proficient in Microsoft Excel, Outlook, Teams and data-tracking systems.
V-Elegant
is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.
We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.
Our key service capabilities include:
Professional Manpower Outsourcing
– Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.
Project Management Support
– Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.
Engineering & Technical Support
– Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.
Consultancy & Professional Services
– Professional expertise and advisory support tailored to individual project and organisational requirements.
Site Supervision & Project Oversight
– Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.
BIM, Drafting & Design Support
– BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.
Workplace Safety & Compliance Support
– Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.
Administrative & Operational Support
– Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.
V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.
Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.