Kerja Sepenuh Masa, Project Executive di Axcellence Consulting Pulau Pinang - Maukerja

Job Responsibilities:

• Manage customer accounts, customer information, sales and order administration, and maintain strong, long-term client relationships.
• Lead and manage new project initiatives from the initial development and project kick-off stages through to successful mass production, ensuring project milestones, timelines, and customer requirements are met.
• Proactively identify potential project risks and business challenges, develop contingency plans, and implement appropriate mitigation strategies to minimize impact on customers and operations.
• Act as the key liaison between customers and internal teams, advocating for customer requirements while representing the company’s business needs and interests to customers.
• Translate customer expectations and business requirements into clear internal action plans, ensuring deliverables meet or exceed customer satisfaction targets while creating sustainable value for both the customer and the company.
• Lead and coordinate cross-functional teams, including Engineering, Manufacturing, Supply Chain, Costing, Finance, and Legal, to ensure customer requirements, project objectives, quality, cost, and delivery expectations are consistently achieved.
• Drive revenue growth and account profitability by establishing clear financial objectives and business targets for assigned customers.
• Work closely with Manufacturing and Engineering teams to proactively monitor customer P&L, cost performance, and profitability, ensuring financial objectives and account targets are achieved.
• Coordinate and facilitate customer visits, business meetings, and customer audits, ensuring all relevant internal stakeholders are well-prepared and aligned.
• Prepare and present quarterly cost reviews and business reviews (QBRs) to customers, covering business performance, cost movements, project updates, key issues, and improvement initiatives.
• Identify opportunities for account expansion, process improvement, and business development to strengthen customer relationships and support long-term business growth.

Job Requirements:

• Bachelor’s Degree in Business Administration, Engineering, Marketing, Supply Chain, or a related discipline, with a minimum of 3 years of relevant experience in corporate account management, customer program management, or a similar role.
• Proven ability to manage multiple customer accounts and projects simultaneously, while effectively prioritizing tasks and meeting deadlines.
• Good understanding of the application/product development lifecycle, from initial development and project initiation through to production.
• Strong customer relationship management and stakeholder management skills, with the ability to communicate effectively and build relationships with individuals at all organizational levels.
• Strong project planning, coordination, organizational, and time management skills.
• Excellent cross-functional collaboration skills with the ability to coordinate effectively across Engineering, Manufacturing, Supply Chain, Finance, Costing, and other functions.
• Strong commercial awareness with the ability to understand cost, revenue, profitability, and customer P&L.
• Proficient in Microsoft Excel and Microsoft Word; strong data analysis and presentation skills will be an advantage.
• Excellent communication, negotiation, presentation, and problem-solving skills.