Kerja Sepenuh Masa Guest Services Manager (Duty Manager), Gaji tinggi SGD 4,000 di NEW PARK PROPERTY PTE. LTD. Central Region (Singapore) - Maukerja

The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.

Primary Responsibilities

• Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Assists with the daily operations of Front Office
• Supervises daily duties, assign tasks, and check on progress
• Handles guests’ enquiries and incidents
• Has regular and close contact with guests to ensure in-depth understanding of feedback and trends
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Strives to improve service performance and provides services that are above and beyond for complete guest satisfaction
• Cooperates with the Finance team and leads the Front Office team on credit policies and procedures.
• Understands the impact of Front Office operations on the overall property financial goals and objectives.
• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
• Carries out any other duties as and when assigned by the management and department.

At

Pullman Singapore Orchard,

progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable.